Hilton Garden Inn Westchester Dobbs Ferry

No benefits or perks given at this location. Pool closed service in bar area v slow.

經常入住的酒店，房間和服務都很熟悉了

The room was horrible -the curtains were broken and would not move up or down. The faucet and the toilet paper holder in the room were broken as well -lousy experience!

Cons: Staff at check in was on their cell phone, took a minute before they looked up to help me. My 2nd key card didn’t work. Should have included breakfast like other hotels at this price, not $25 per person. For four people, there was only 3 bath towels upon our late check in. Pros: nice big end of hall and corner room for my family

I reserved Dec. 2-9. I extended my stay another week Dec. 9-16. I checked out the 9th, paid my balance & paid for the week Dec 9-16. I was given a new keycard for the same room so I would not have to pack and move rooms. On Dec. 9th, 2023 at 11:36p.m. I was woken up abruptly by a man in civilian clothes banging loudly on the door. I woke up terrified and disoriented. The man demanded I opened the door. Said he was sent to remove me from the room, that the room was supposed to be vacant. He angrily insisted I needed to get dressed and leave the room. I asked for the manager to please call my room, he said he was the manager. I later found out he was the food & beverage manager Omar, not the hospitality manager. A couple was coming in the hallway & looked at us like we were a bickering couple. Extremely embarrassing on top of the harassment. I gave him my last name & explained I had extended my stay. He left. About 5minutes later I got a call from Rasheed at the front desk. He went on & on yelling at me demanding I leave the room. This went on for long minutes to where I put the phone down to not hear his yelling and insults. I was harassed, terrified, insulted, humiliated and disrespected by these men. The harassment kept me from sleeping well for the rest of my stay. I had to go to urgent care & from urgent care they sent me to the ER. Still today 12/20/23, I wake up at night terrified & anxious in my own home. This was the worse expirience I ver had in any Hotel; ever!

I booked this room approximately one month in advance. I drove 5 hours to attended a holiday party, then attempted to check into my room. Unbeknownst to me, the Hilton rebooked my room for some other party. The front desk was very nonchalant and just instructed me to “check your email.” No attempt to help and totally rude(I arrived at 11:30 and had to find a hotel at the last minute. You would think that if someone had a job to great guests, they would be personable and helpful. Not the Hilton Garden.

The hotel is magnificent. It's my wife and I's favorite place to stay while in New York City.

We thought it was really expensive. We were annoyed that we had to pay for parking in a suburban location. For the price they should have provided a breakfast buffet. The hotel was nice, but I’d probably look for a more reasonable option in the future.

We booked this hotel specifically because it had an indoor pool for our kids. It was only after arrival that we were told that it was closed for renovation.