Buyer Beware: If you reserve a Villa it is a shared accommodation! Make sure you buy two rooms to reserve the whole Villa yourself. This was not clearly marked at all. I would never spend $256 US Dollars to share a romantic evening with my husband and STRANGERS. As stated, I came to spend a romantic evening with my husband. Upon arrival I find that the living area of my villa is shared and there is a second room in the villa for strangers to live in! The TV, lounge sofas, refrigerator, clothes drying closet is all in the “shared area.” I am guessing you need to do rock, paper, scissors to see which room can use these promised room amenities at which times. I was fir sure that a villa would have a bath tub because the much cheaper rooms I had stayed in before had that simple feature! No the rub was in the room next door, which in all fairness, I was offered but would have had to sacrifice the view I had paid for! The shock of our experience did not stop there! When we tried to order dinner that night they told us they weren’t able to offer a full menu so they gave us the choice of three dishes that weren’t something that we would eat so we were not able to have dinner. As this place is very secluded, there was nowhere around to get dinner. We were glad that we had prepared a few snacks! Later that night about 9:30 they messaged us and asked us to choose noodles or dumplings for breakfast in the morning. We informed them that one of the reasons we booked was fir the Chinese/Western Buffet breakfast that came with the room! They said because they weren’t at full service they couldn’t give us that. We had to choose one of the choices. The problem is we called the morning before we came to make sure they were going to be open because we were escaping the typhoon in our area. They asked if we were sure we wanted to come because everything around was closed do to the typhoon. We told them that we were coming just to enjoy the hotel and they said that’s fine. They never told us they would not be able to serve our needs. So we drove over 4 hours to what was supposed to be a once in a lifetime experience that sadly flopped! So many things that added up, like the stained comforter and the ripped bathrobes, the dirty smudged glass balcony door, that shouldn’t happen when one is paying this price just made it a really regretful choice! When we tried to make complaints to trip.com Supervisor Luna said that the hotel is not at fault, it’s okay for them to advertise a Villa and that it was my fault that I didn’t look at the room size. She also tried to tell me that my reservation didn’t even come with breakfast. However, when I made her check again she said oh that it just said breakfast not Chinese/Western Buffet. The breakfast problem had already been solved by the very helpful Victoria G. In the chat platform on the Trip.com app. But Supervisor Luna must have been having a very bad morning and thought she should take it out on me. In the end Trip.com felt that the hotel did nothing wrong but finally agreed to refund me $15 for breakfast. However, instead of refunding it to my credit card the trip.com always has, she thought she would make extra hard fir me to get my refund. Like going to a special link and putting in my bank information! Thanks Supervisor Luna for adding an extra layer of stress to this experience! Sorry you were out out and actually needed to do your job! I will add to be fair that the view and outside of the hotel is spectacular! I would have rated 5 diamonds if view was the only thing I was rating! It was beautiful!!
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