Best Western Premier Denver East

Booked this hotel because it had a kitchenette. However, there was zero cookware, dishware or cutlery. Effectively useless. The door to our room was so poorly fitted it took many attempts just to get it open. Generic design, pretty poorly thought through. Generally the staff we had on the first night was extremely unhelpful. (Second night was better)

What a great experience

best service.

Terrible service

我入住 Best Western Premier Denver East 的經驗整體令人滿意。地點便利，靠近主幹道與醫療園區，交通很順（如距離安舒茲醫學園區僅約 4.5 公里） ，飯店內設施齊全，包括季節性戶外泳池、24 小時健身中心、自助洗衣和商務中心 。房間乾淨舒適，床鋪柔軟，工作區與冰箱微波爐等設備實用 。員工普遍親切且服務周到，讓人感覺賓至如歸 。唯一可惜的是早餐需額外付費，但整體質素仍讓人樂於推薦

酒店很大，環境挺好，由於到太晚，沒有吃早餐

I would like someone from the property to contact me. Our television never worked. We mentioned this the first night we were there. Was told maintenance would fix the next day. No one ever came. When we called the second night to ask if anyone did anything the front desk girl said she had no idea with no intention or interest to investigate. We had to ask her to do it. Even then she said she will see. Also second night as we got back in our room a young girl ran down the hallway screaming she needs help and she’s scared. We called front desk and I told the girl the room number and told her this girl is saying she’s scared and needs help. I provided the room number and the front desk girl only said okay I’ll get there as soon as I can. She never did. Other hotel guests had to come out of their room to help this girl calm down. She argued with her family outside the room apparently she had mental issues but hotel staff never showed up nor asked us if everyone was okay. Night staff needs to be retrained on customer service it’s not safe to have someone working the desk that isn’t looking out for the property and its guests. Even if busy it’s no excuse to not even follow up.

Continental breakfast was great for our family (with two small children). The pool was a lot of fun for my kids. The hotel itself, and our room, were clean and very well taken care of. The staff was wonderful!!