Valoraciones de Hotel Sea Cliff

Respuesta del alojamiento: Dear Valued Guest,Thank you for awarding us a perfect score and for your generous feedback.We are honoured to be considered the best hotel you have stayed at in Dar es Salaam. Such recognition truly motivates our team to continue delivering exceptional service and memorable experiences to all our guests.We look forward to welcoming you back to Sea Cliff Hotel Dar es Salaam in the near future.Warm regards,Hotel Sea Cliff Team

Respuesta del alojamiento: Dear Muhammed Danyal,Thank you for your wonderful feedback and perfect rating. We are happy to know you enjoyed your room and breakfast. We look forward to welcoming you back soon.Warm Regards,Sea Cliff Team.

Respuesta del alojamiento: Dear AGBOMADJI KODJOVI AGBESSI,Thank you very much for your perfect 10/10 rating and your continued support.We are delighted to know that you enjoyed your stay with us once again. It is always a pleasure to welcome you back, and your kind words mean a lot to our team.We look forward to hosting you again soon.Warm regards,Hotel Sea Cliff Team.

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We are pleased to know that you enjoyed our beautiful surroundings and the stunning sunrise views. Your kind words about the location are truly appreciated.However, we are sincerely sorry to learn that several aspects of your stay fell short of your expectations. Please accept our apologies for the cleanliness issues you encountered, particularly in the bathroom. This is not reflective of our usual standards, and your comments have been shared with our Housekeeping and Engineering teams for immediate investigation and corrective action.We also regret your experience during check-in and your interaction with a member of our team. We strive to provide every guest with courteous and respectful service, and we are sorry that you felt this was not reflected during your visit.Regarding your early arrival, while we always do our best to accommodate early check-in requests, this is subject to room availability. If the hotel is fully occupied the previous night, rooms may not be available until after departing guests have checked out and the rooms have been serviced. Guests who require guaranteed access to their room during the early hours of the morning are welcome to reserve and pay for the previous night's accommodation to ensure the room is available upon arrival.Regarding gratuities, tipping in Tanzania is entirely voluntary and at the discretion of our guests. We apologize if any interaction left you feeling uncomfortable, as this is not the standard of professionalism we expect from our team, and we will address the matter internally.Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you back for a much more enjoyable stay.Kind regards,Sea Cliff Hotel Team.

Respuesta del alojamiento: Dear Valued Guest,Thank you very much for your wonderful review. We are delighted to know that you enjoyed our ocean views and found the wireless charging facilities convenient during your stay.It is especially pleasing to hear that our hotel provided the beautiful seaside experience you were looking for. We truly appreciate your kind words and hope to welcome you back to Sea Cliff Hotel for another memorable stay.Warm regards,Sea Cliff Hotel Team.

Respuesta del alojamiento: Dear Valued Guest, We sincerely appreciate your perfect 100% rating. It is wonderful to hear that you enjoyed the hotel’s scenery and found our service to be excellent. We also value your feedback regarding breakfast and will use it to further enhance our offerings. Should you have any favourite dishes or specific items in mind, we would be delighted to add them to our menu to make your experience even more enjoyable. We look forward to welcoming you back and providing an even more memorable stay.Warm regards,Hotel Sea Cliff Team.

Respuesta del alojamiento: Dear Mikhalych,Thank you for your wonderful review and for giving us a perfect rating.We are delighted to hear that your friend enjoyed his stay with us during his visit to Dar es Salaam. It is especially rewarding to know that his experience was so positive that he is already looking forward to returning.We truly appreciate your trust in choosing our hotel and look forward to welcoming your friend back for another memorable stay in the near future.Warm regards,Hotel Sea Cliff Team

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our surroundings.However, we are sincerely sorry to learn that your experience with cleanliness and service did not meet your expectations. Please accept our apologies for the disappointment caused. Your comments have been shared with the relevant teams for review, as we are committed to continuously improving our standards.Regarding your concern about tipping, we would like to assure you that gratuities are entirely optional and should never make our guests feel uncomfortable. We appreciate you bringing this to our attention and will reinforce this with our team.We value your feedback and hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Sea Cliff Hotel Team.

Respuesta del alojamiento: 尊敬的賓客：非常感謝您分享您的寶貴回饋。我們很高興得知您的入住體驗超出預期，並享受了我們便利的地理位置、寬敞舒適的客房、高效的入住流程以及豐盛的早餐。我們也很高興聽到我們團隊的服務和熱情好客給您留下了積極的印象。感謝您的善意推薦以及關於電梯的建設性意見，我們將認真考慮並改進。我們很榮幸能接待您，期待您下次光臨。此致，海崖酒店團隊。

Respuesta del alojamiento: Dear 1396757****,Thank you sincerely for awarding us a perfect five-star rating. We are delighted to know that you appreciated our hotel and its seaside location. We also greatly value your constructive feedback regarding the damp smell in the room. The room has been blocked for maintenance, and our team is working diligently to ensure this issue is fully resolved.We are pleased that you enjoyed your overall stay, and we look forward to welcoming you back with an even higher level of comfort and service.Warm regards,Hotel Sea Cliff Team

Respuesta del alojamiento: Dear yunshanhanwu,Thank you for taking the time to share your feedback following your recent stay with us.We sincerely apologise for the delay you experienced during check-in. Taking 45 minutes, especially without a queue, is certainly not the standard we aim to deliver, and we understand how frustrating this must have been. Please be assured that your comment has been shared with our team for immediate review to ensure improvements are made.We are, however, pleased to know that the rest of your stay was satisfactory, and we truly appreciate your understanding.We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience from arrival onward.Warm regards,Hotel Sea Cliff Team.