Valoraciones de Roy Dala Hotel

Respuesta del alojamiento: Dear Valued Guest,Thank you for sharing your wonderful feedback. We are pleased to know that you felt warmly welcomed during your late check-in and that our team made your stay comfortable and hassle-free. It is also great to hear that you enjoyed our breakfast.Your kind comments truly motivate our staff, and we look forward to welcoming you back to Roy Dala Hotel for another pleasant stay.Yours sincerely,Roy Dala Hotel Team

Respuesta del alojamiento: Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our convenient location, comfortable room, included breakfast, and especially the friendly and attentive service from our team. We’re also very happy to hear that the small gesture of offering you hot tea upon your early arrival helped make you feel more comfortable — your kind words truly mean a lot to us. We appreciate your comments regarding the room size and shower water pressure, and we will certainly review these points with our team as we continue improving our facilities. We are sincerely sorry to hear about the disturbance caused by other guests during your stay. While this situation was beyond our control, we truly regret the inconvenience you experienced. Please be assured that we always encourage guests to respect quiet hours to ensure a comfortable environment for everyone. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more pleasant stay in the future. Warm regards, Roy Dala Hotel Team

Respuesta del alojamiento: Kính gửi Quý khách,Xin chân thành cảm ơn Quý khách đã chia sẻ đánh giá tích cực. Chúng tôi rất vui khi biết Quý khách hài lòng với vị trí thuận tiện của khách sạn, gần chợ đêm và hồ Xuân Hương, rất phù hợp để gia đình dạo bộ vào buổi tối.Rất mong sớm được chào đón Quý khách quay trở lại Roy Dala Hotel trong thời gian tới.Trân trọng,Roy Dala Hotel Team

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We are pleased to hear that you found the room clean, comfortable, well-equipped, and that you appreciated the friendliness of our staff as well as our central location close to cafés and shops.At the same time, we sincerely apologize for the inconvenience you experienced due to noise disturbances. Your comments regarding soundproofing, the roof noise caused by the wind, and early morning operational noise from our staff are taken very seriously. This is certainly not the level of comfort we strive to provide our guests. Please rest assured that we have shared your feedback with our management and technical teams to review and improve these issues, as well as to remind our staff to maintain a quieter working environment, especially during early hours.We truly value your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and restful stay.Yours sincerely,Roy Dala Hotel