Hoteles cerca del Converse Store, Cypress

Mi estadía fue perfecta, todos fueron muy serviciales, incluso con mi mal inglés, todos pudieron ayudarme y comunic**** bien conmigo. El hotel estaba muy limpio desde que llegas a las habitaciones. Sara fue muy útil cada vez, así como Christina, ella me ayudó cada vez que me veía en el pasillo con llave en la habitación. gracias a todos volveré pronto

Had 1 of 2 rooms cancelled before arrival. Was told one room was cancelled due to an issue with my cc which was bs. Was told the hotel was full but they can figure something out for me. They found me a second room but it was with a King bed. So I have three beds with five people. One of the rooms did not have any towels. I called the front desk to request towels and was told the hotel did not have any towels to provide and that a manager is going to buy some tomorrow. After complaining to the front desk I called Hiltons Customer Service. Hiltons Customer Service told me to call back at 8am in the morning and ask for a supervisor. I get a knock on the door at about 3am and the front desk person brings me two pool towels a floor towel. I was also assured this would not be an issue moving forward. The next morning complimentary breakfast was completely gone by 730am and once the food is gone that is it until the next day. I get back to my room the next evening and I have two large dry towels in my room. I call the front desk and ask for an additional large towel, a few middle size towels, and a few wash cloths. I was told the hotel did not have any to provide. The towels were an issue the entire stay. The complimentary breakfast was available until the food was gone and not continuous throughout the stated breakfast time. Each day I would get I would have to go back to the front desk because the keys had to be reset as the doors would not unlock. The hotel manager stated they would provide additional point to my account because of the terrible experience but I have yet to see any. You may wonder why I would not just go to another hotel……After the first night I tried to relocate to another hotel but a baseball tournament had all of the area hotels completely booked.

1 noche de estancia. 1o, nuestras tarjetas clave no funcionaron. No mucho, fue al escritorio delantero y la tarjeta había activado. Fui a nadar en la piscina un poco después de las 9:00, fue a la piscina y mi tarjeta clave me negó acceso. Regresó a la habitación, miró el sitio web y no pudo encontrar ninguna información sobre las horas de piscina. He llamado 0 y he recibido un registro para presionar ”3”, etc. Lo hice muchas veces y no pude pasar por el desfile frontal. Pensé que quizá estaba haciendo algo mal y tuve que tratar mi marido. No dice. Renunciar a bc no quería robar una noche perfecta. Nada brevemente en la piscina la mañana siguiente. Fue caliente! Yay! Es una muy pequeña piscina. El desayuno fue bastante bueno.

I've stayed here 3 times and each time has been completely different. First time I stayed I had a wonderful very clean modern room with the option to use these amazing blue recessed lights. The staff was attentive, everyone was friendly and my keys were ready before I got there. I checked in shower ID and was in my room. The second time I stayed was because of my first visit. The second visit I was crushed to know there were only select rooms with the blue lights and that they were already taken. The last time I stayed I had a double queen room that had a couple roaches and a crooked TV mounted on the wall. The TV had a hard time picking up the remote unless you moved closer. Property is beautiful but I have been let down the last 2 stays.

The bed linens were not clean and did not look white, they were light brown. The pillow cases were dirty looking too. Very unpleasant stay.

Habitaciones cómodas y limpias, el personal es muy amable. Está muy cerca del Houston Premium Outlets así que si la idea es un fin de semana de compras tiene una excelente ubicación. La zona es tranquila.