"We were visiting south Italy and our flights had an overnight stay in Rome. I ended up booking a room at Villa Alma for the night as it is close to the airport. The taxi from the airport dropped us at the entrance to the street instead of driving us to the front of the building. The driver was also rude and dismissive. It was late when we arrived. So about 10:30pm. Normally check in to Villa Alma closes at 9pm but the owner (Opi??) was waiting for us outside to guide us to the building. Since the taxi did not take us all the way to the door, we were not clear which building to go to but Opi waiting for us outside really helped. Opi was furious that the taxi driver was rude and also made us walk. When we told him what we paid for the ride, he told us he overcharged us and that was wrong. He said he was planning to go to the airport in the morning so he could drop us off as well. We went for a walk and had dinner. This is a nice neighborhood with a canal running through it. It has bridges over it. The view is nice. Also there are plenty of restaurants and bars open in very easy walking distance. We enjoyed our walk a lot. It seems this neighborhood has some festivals in summer so it might be good to go back. Anyway the room was clean, smelled good, well maintained and overall pleasant. We stayed at the room in the first floor (half a flight of walk up) Opi had a breakfast ready for us when we got up in the morning. He had juice, filled croissants, yogurt, coffee, tea etc. Overall I would say the breakfast was nice. He ended up driving us to the airport (along with somebody who works there) as he promised and refused to take money to make up for the bad treatment we had by the taxi driver the night before. We insisted but he refused it. Such a nice guy who made us feel good and happy to meet him. In general I prefer to not to write negative only reviews. But I made sure to write when somebody goes above and beyond. So in general this stay was definitely a good one."

"El personal del hotel es muy amigable y amigable. Hay una variedad de desayunos, es un hotel situado en la montaña. El hotel está cerca de la ciudad de 30 minutos a pie. El hotel ofrece un autobús de transbordo a la ciudad, pero sólo a las 16:00, si se aplaza hasta la hora de la cena, será mejor, porque el estacionamiento de la ciudad más reciente es tenso, la infraestructura del hotel es muy buena, La piscina seca Sauna, la calidad de la comida del restaurante es aún alta, las bebidas de bienvenida y la cena de cena y bebida son gratis, el sabor normal no es sorprendente"

"Localización muy bonita, silenciosa, muy amable y disponible. Excelente ubicación cerca de las principales localidades que visitar, parques de juego y lago. Muy cerca del supermercado, bar, restaurante, espacioso estacionamiento es excelente precio No votar 5 por señal wi fi no excepcional (por desgracia ya es un must)"

"Had a week here and wish we hadn't. But let's start with the good. The food is pretty good though limited in choice and the view down to the lake from the dining room and the apartments is spectacular. The sports facilities are excellent - Olympic sized swimming pool, two good quality padel courts and four red shale tennis courts plus a golf course and driving range. The apartments are clean but, like me, beginning to show their age. The whole layout is hilly but we were aware of that before we booked. So why the two stars? First of all to arrive at 11 a:m after nine hours travelling and be told to sit by the pool for another five hours because your room won't be available until 4 p:m is totally unacceptable. And when you point out that other guests who arrived from the same flight have been given their rooms you are told "They were the lucky ones." Shades of Fawlty Towers already. Secondly the location. We were well aware that the apartments were several miles out of Garda but the hotel says it has a shuttle service into town. However the service is limited. It doesn't start till nine and then there is a gap from 12:30 till 4:00 in the afternoon and the last shuttle from Garda is at 7:45 in the evening so no chance of a night out in Garda unless you're willing to pay 15 euros for a taxi back. And getting a taxi in Garda is by no means easy. The mini-bus also only seats eight so there is quite often a queue. Third is the mini-market. It isn't a mini-market. As the sign outside says it's a shop and it's apparently run by the same people as Monty Python's cheese shop. It sells coffee, tea, sugar, milk and wine and that's about it. And it's also only open between 8 and 10 a:m and only accepts cash. Didn't particularly bother us as we were staying half board but could be inconvenient for anyone self-catering. Fourth the superb swimming pool doesn't open till ten and shuts at six so no chance of an early morning dip. Finally we checked out in the evening before we left as we were being transferred to the airport at six the following morning. When I tried afterwards to buy a drink at the bar I was unable to as paying by cash or card was a problem. Apparently from what I've read and from hearing our tour rep speak to other guests these are regular complaints. The staff were all friendly and helpful but as a resort this could be so much better. Oh and Lake Garda is beautiful."

"El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la El hotel es un hotel muy limpio y muy limpio, y es un hotel muy agradable explorar las ciudades del día y volver a la piscina. Nos quedamos en la habitación 136, así que tuvimos un hermoso balcón y una habitación separada (a la bañera) con baño y jets!"

"¡Soy un profesional y madre de dos, mi estancia de tres noches me ha dado el descanso profundo que cada padre trabajador a tiempo completo necesita! Todo era perfecto: muy limpio, maravilloso personal, excelentes instalaciones y, por supuesto, el increíble asombroso sol cada noche! No se sentía engordada y había innumerables momentos en los que sólo nosotros nadie. El desayuno estaba en el cielo en la tierra. Mi marido y dos niños (9 y 12) también tenían un explosivo absoluto! ¡Mi esposo escandinavo, cuyo mayor placer es una buena sauna, desapareció todos los días en el spa por una hora y calificó la experiencia “10/10”. ¡Planeamos volver el año próximo por siete noches! "

"What a culinary experience….The spaghetti with lobster and burrata were fantastic, the fried calamari and prawns were perfect not to mention the Neapolitan pastry desserts which were superb, thanks for the beautiful experience we will see you soon."

"Muy bonito hotel con personal amigable, que le da consejos sobre la región y las actividades, y un gran servicio. Las habitaciones son grandes y deliciosas desayunos. Muy bonitos jardines con una piscina perfecta. Seguramente volveremos. "

"I can only recommend more because of the friendly staff, the extensive area with many sports offers."