Axel Guldsmeden

The hall and their chairs are beautiful and courtyard too but i wasn’t convinced by this hotel because i think, unfortunately, they don’t give enough attention to guests. I read i am not the only one who’s complaining about not taking care enough about guests so i would suggest, instead of answering they do everything they can to get guest satisfied, to read carefully the comments people do. Everybody can make mistakes! Before i was there i asked them for their best room but when we arrived we were in a room i truly can’t think it was their best for double superior. Not much for the room itself but for the balcony: dirty floor, dirty windows (when we arrived it was sunny). And the view was awful…… The curtain in the room was also dirty. I really didn’t appreciated it. I cared a lot. When i asked the manager for a better room he told they were fully booked. I am not doubting but it was for sure not their best room. Anyway the room is ok but there were sooo many things: big lamps everywhere, a sofa, a deskboard with a big chair, a big fan with another huge lamp, a bench, another forniture i thought it was the fridge but it wasn’t… We couldn’t move around the room… On the deskboard a big phone, a big radio, a big kettle… too many things! Go minimal! For a 4 stars hotel i also think they should have a bathroom fan and a glass instead of a curtain for the shower (for hygienic reasons). I am sorry for judging my stay but i actually didn’t appreciated the behaviour when asking a special treatment and not receiving it and the complete forgetfulness of balcony cleaning. The bed and the sofà were beautiful instead althought the bed is a french double bed. Not big. The position is fine because it is close to station and underground but the area is not super cool. I am sure this hotel can be one of the best i have ever been but they need to improve some things. Go ahead!

Check in was quick and the staff was friendly and helpful. The room was very stylish with a lounge to relax. As it was summer we were using the fan while sleeping as it got warm, there is no AC but most of the places in Copenhagen don’t have this. The hotel in itself is so lovely and sitting in the garden is so relaxing, it felt like an oasis in the middle of the city. The hotel is also centrally located near bus stops, metros and the central train station, so didn’t have any problem with transportation, we mostly went walking to every place as there is plenty of museums and restaurants nearby. Overall, loved the hotel :)

Shahid was fantastic! Upgrade to a superior room upon arrival in building 1 (no noise issues in 1-103), helpful on how to get around and on the final day walked us over to Tivoli to use some of the hotels complimentary passes to Tivoli - telling us about Copenhagen on the short walk and showing us the easiest way back to the airport later. The hotel has a funky, fun, eco friendly vibe. We found it to be clean and quiet. Garden area is nice to relax but closed a little early (10pm). Perfect location close to Central Station and Tivoli gardens. Coming from a big city and walking back to hotel at night we never felt unsafe. Breakfast was ok. Limited options for those with restrictions. Don’t expect danish pastries. All organic and very good but not what we had expected.

My stay at Axel Guldsmeden was really lovely. I booked a spa package which included daily use of the spa and gym as well as the breakfast buffet. When I travel, I never choose the hotel breakfast but in this case, I’m so glad I did. The breakfasts were top-notch! Spa was lovely and never too busy. I booked a double room and found it to be comfortable and spacious. For folks used to a large bathroom, be warned, the bathroom was small, but I did not find it to be a problem. Hotel location was extremely convenient to Central Station and taking the train from the airport and then walking with luggage could not off been simpler. Without a doubt, I would absolutely stay in this hotel again.

It was a disappointing stay. After 24 hours, a bad smell emanated from the bathroom and tarnished the entire room. It was worst in the shower, and I think it was related to the drain below the grate. I reported it in the morning on my way out to meetings. We agreed it would be addressed during the day, and I could switch rooms upon my return if the smell persists. It persisted. I was moved to a ground-floor room overlooking a corner with streetlight pollution, even with the shades drawn. Given the inconvenience of changing rooms during a two-night stay, I would have preferred a better location, even an upgrade. But since I was leaving the next day and I had already moved my luggage, I did not push the issue. Both rooms were consistently too warm, even when zeroing the radiators. I had to open the windows, which was less than ideal in the ground-level room (admittedly, the widows are ~9 ft above the sidewalk). But, I still listened to conversations I didn't want to. The hotel and the brand work hard to be environmentally friendly. The shower in the 2nd room recycled 90% of the water used. Therefore, the gas fire burning in the sun porch at 7 AM on a Thursday is hypocritical. Either the hotel is environmentally friendly, or it's not. Don't pick and choose what's green and what's not.

We had a very nice stay with Axel Guldsmeden. Nice room, very good breakfast. The location is very good, close to the central railwaystation, good walking distance to the town center and very close to meatpacking district (restaurant area).