Fairfield Inn & Suites Kalamazoo

Very friendly staff, check in swift. Was concerned that our room was right beside the elevator (2nd floor), but it was very quiet. Beds were very comfortable, bathroom and room both sparkly clean.

Next to freeway and construction. Window seemed open, but wasn’t.

Check in waa smooth, room was clean, bed was comfy, very nice and hot shower. The desk staff was great when I needed a few extra things. Breakfast had a good selection and was tasty

This property is clean and well maintained. I wish there were more dining choices nearby.

Breakfast was lacking. The surfaces are not kept clean during breakfast. The floor in front of the juice machine was sticky from a spill for 3 days. We left a day early so don't know how long before it will be cleaned. The bed was so uncomfortable we could not get a full nights sleep. I brought the THICK layer of dust on the ledge behind the bench seating in the dining room to the managers attention, she thanked me saying she was glad I had let her know about it. It was still filthy when we left 3 days later. When we left one morning, the entire floor in front of the doors had been mopped with no floor wet floor sign. There is no training or accountability by management. Staff had meeting in front of the building one morning and they also stand right outside the door on their breaks and smoke. Over all a very disappointing stay.

We stay at a variety of hotels whenever we travel and we travel a fair amount. This hotel is one of the best, all-around offerings at the mid-price point. No frills but what anyone would expect.

If your interested in a step up from Motel 6..at a Marriott pricetag then this would be the place for you. (No judgment) Terrible customer service skills were displayed by General Management. This is what the world has come to? What happened to the hospitality field? I'll stay home and spend locally! No wonder the local area is a circus. Sad state of, affairs going on in Kalamazoo! 😞

The check in was slow and our key didn’t work 2 times. They need more check in help to speed up the process. The breakfast was just ok. Very slow putting things out and providing coffee. The hallway carpets looked new. The room was aged but nice.