Best Western Suites

We have stayed at BW Suites a few times now. Will continue to stay here when we travel to Columbus! The breakfast is always good, pool always warm, sheets always soft. It will be our top choice for when we travel south.

Gave only four stars on facility conditions because, while the hot tub worked wonderfully on Saturday, it wasn’t heating on Sunday morning. We were told there was no maintenance man on Sundays.

Staff were amazing. They were responsive and helped with questions I had. Hot tub was terrible. The pool was hotter than the hot tub. The pool was great. Parking lot was dangerous. I am very surprised we didn't get into an accident pulling in and out. The lot has no visibility.

Well had the electric go out the first night into the morning. No heat, not hot water and no breakfast. Had got a jacuzzi room and could not use it until the power was restored. Then was told that nothing was going to be done to help accommodate our inconvenience. Poor customer service is the reason for our stay from not getting a higher rating because the hotel was nice and clean.

The staff was very friendly. The room was nice but the floor was a little dirty. The hot tub and the pool were awesome. The jetted tub in the room only had 2 jets. The room we stayed at was noisy. You could hear the people walk above you and the highway noise ******. But i would stay there again but on a top floor

pros : location, it's in a decent area near other shopping and right off the highway . clean,- the hotel lobby, parking lot and rooms were all very clean. the bed was comfy enough. I was able to park right outside my rooms window and accessed the outdoors via a nearby door just down hall. I got a room with a jetted tub and it was great. the main reason I stayed here lol. I only used it once though cons: noise. I forgot to bring a fan of my own. I tried using the fan in the room, on heater setting and on just "fan" setting... both were unbearable . sounded like a UFO descending ! just a weird squeaky sounds. the air systems in the rooms are clearly pretty old and noisy And should be replaced. I could not sleep with the fan on. I had to turn them off and turn on some "white noise" on YouTube on my phone. another con: more noise : I was woken up bright and early to banging noises on the second floor above me at 8am. the same repeated noises. slamming doors , people in the hall, the rooms aren't sound proof. I know that's to be expected in a hotel but this was bad. I could see a clear gap under the main door to my room so yeah I could hear all hall sounds and the smell of the breakfast at 8am was meh breakfast wasn't too great. wish I had stayed on the following day when they were gonna have the cheese omelets and sausage patties haha. the hot food I had was ok . but there wasn't a ton of variety . I'd stay again If I had my own loud fan to drown out loud noise .

The rooms were very spacious and clean and the staff was extrenely king BUT.... There was no body wash in either rooms we stayed in. The phone in the one room didnt work. And there was no ice in the hotel to be found. I travel with medication that needs to be refrigerated. Over all i give it a 3 star rating

Probally the best hotel I have stayed at in a while very clean, large room and great breakfast