Comfort Inn & Suites FtJackson Maingate

Place not clean, trash everywhere, everything in the workout room was broken and did not work. we were there 3 days and didn’t have towels in the third day, a couple of the employees were acted like they didn’t want anyone to ask them questions or talk to them at all. sheets and pillow cases were dirty and i’m pretty sure the same sheets were used on our bed after we left and they just remade the bed

There was no cleaning staff or at least not enough. We had to switch rooms twice because the rooms were not cleaned.

Friendly staff, good breakfast but I did not like how people were at the door smoking outside by the door therefore the inside smelled like cigarette smoke

We had a reservation for April 1 at the Comfrot Inn Ft. Jackson. I am a long time member of Choice Privilege and love this brand. Not this night. After a 12 hour travel day we just wanted to check in. Walking into the hotel it looked like it was closed for renovation. Forklift IN THE LOBBY and plastic covering all the furniture. NO EMPLOYEE anywhere. We rang the bell, walked the halls of the hotel looking for someone and waited for a half hour. During this time 4 other parties joined us waiting. NO EMPLOYEE for check in. I finally called ******* who I had booked with and she callled and called the hotel for a good 20 minutes with no luck reaching anyone..and finally had to give up. I just wanted to cancel. We left…went elsewhere to stay.I had booked this as a cancellable fee…but by now we were beyond the cancel time and the hotel had already charged us. To add salt to wound…after another 2 chats with Expedia…they would not honor their obligations and refused to refund us the cost of the hotel rooms for the pm. I am done with both Choice and *******. Do NOT book here!

When I checked into my room I had mold in my shower and dirt still on the floors. My husband called ******* to see if I could change hotels. They said they would have me move rooms first. I didn’t see the point in changing rooms. I figured my new room would be dirty too. There was a sticker on my mirror saying that they don’t clean unless you are there for a longer stay. For longer stays they would clean every three days. That never happened. After a week I asked for my room to be cleaned and it still wasn’t cleaned. Oh, and by the way, I was there for 2 weeks. Then one night I’m standing in my shower and there is no hot water. I walked up to the front desk and asked if we had hot water and they said no. It was out for 24 hours. I thought I should’ve been informed about this before I’m standing in my shower. Also, after the first week of my stay they started doing remodeling. It was a crazy experience.

Our room was supposed to be non smoking but smelled heavily of smoke. That is my main complaint. It was close enough to the National Park. Breakfast was fine.

No towels in the room. Was told by front desk they had no towels left in the hotel. Had to wait until next morning to get towels. Room itself was poorly laid out. The AC unit was filthy, and we found chicken bones when attempting to use the pull out couch. The property itself looked quite dated. And everything felt dirty when you touched it. I was actually amazed that the breakfast included was somewhat decent, after our room experience.