Leonardo Royal Hotel Cologne Bonn Airport

Location was good, but pickup and room cleaning service were not good. When i called to request a pickup from the airport to the hotel, they never came right away. I had to wait for more than 30 minutes each time, and even if I took a taxi, they said they would inform me later and there was no contact. Also, it was confusing because each employee provided different information about the same service. Transportation to the center of Cologne is convenient, but even if a pick-and-drop service is provided, there are some inconveniences. I asked how to take the shuttle from the hotel to the airport station, but they only said it runs 24 hours a day, but did not tell me that there was a reservation system. Therefore, I always waited in the lobby for 20-30 minutes before taking the shuttle. It wasn't the hotel that gave me the worst experience, but it wasn't a good experience.

The hotel is well located, stunning hotel, great facilities. Cleanliness is average because when we arrived, the cupboards had food that did not belong to us and the daily room service was very basic just making the bed, changing some not all used towels, on some days they did not even top up the coffee capsules but overall I would recommend the hotel. Enjoyed their pool table and gym facilities as well.