Holiday Inn Express & Suites Cocoa

was okay but pillows were terrible and had a weird smell. would not go back. Hot breakfast was the only plus

After spending 17 hours driving. We just wanted to check into our room and get some rest. When we arrived at the hotel. We waited 20 minutes just for an attendant to arrive to help us get check in.

Everything in this hotel was great, except for the A/C. The one thing you need in Florida is a good air conditioner!

We got in really early but Jordan at the front desk was exceptional in accomidating us and allowed us to use the facilities until our room was ready around 1ish. He ended up getting us into a room at 9:30. So appreciative.

Property was fine. There was a mix up from the room I reserved. They showed a queen 2 bed and Travelocity showed a king suite that I actually reserved. Hotel was full so I had to go to another hotel. Need to find glitch so this doesn’t happen again.

Although we didn’t use it, the outside pool looked beautiful with a waterfall. The free breakfast was delicious and had hot and cold items.

Check it was easy and fast. Our only issue was that there was no accessible rooms available. We were unaware that we needed to request this in advance.

Upon checkin..the hotel was very dated and certainly had a 1 to 2 star feel. I checked the room prior to bringing my stuff up. I didnt notice any holes in furniture. I did notice a few stains on the rug and it was worn in a few spots. I intended to stay out for the day so i tried to get through the nights because it was spring break in florida and not easy to find another place. On the second night I noticed there was mold on the lamp and then 2 bugs crawling on the wall and one on the inner wood of the mirror on the wall. I didn't take pics because I was disgusted and wanted to get out of there. I checked out quietly and told the front desk the issue. He only offered me 15% refund of 200. I told him that was not ok and he told me to call the manager in the AM. For 2 days i tried calling and leaving messages. No return call so I called corporate. Again no response so I called again. No refund was issued because i stayed one night. IHG offered me reward points toward another stay! This place is run down and disgusting...full of truckers!! STAY AWAY!!