Dav'Hotel Jaude

Hôtel très bien. Personnel aimable. Chambres propres. Idéalement situé près du centre ville et du centre commercial Jaude.

Lovely hotel in a pretty area close to amenities and easy to find. Some great restaurants in the square at the bottom and within the tiny streets at the top. No parking at the hotel but street parking is available a couple of streets away. Room was cosy with air conditioning. Bed comfortable. Would definitely recommend this hotel and we throughly enjoyed our stay here.

Very fresh and interesting painted room and foyer. More important, very friendly personel and everything clean, good bed. Good a**osphere!

Excellent location. Tons of eating and drinking options.

Lovely clean and hip hotel, friendly staff and a very clean bathroom.

Perfect location! Very clean! Loved Clermont-Ferrand what a beautiful city. ❤️

This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.