Tu alojamiento en Des Moines

Plus side.. they let us check in early, the pillows were nice. However, there were no cookies when we checked in because they had no dough which made me angry because I love my cookies. After my friend took a shower the shower handle broke off. I called front desk around 2:15 and was told maintenance would be there in 25 minutes.( I explained that I needed to shower and be somewhere by 5. ) I called around 3:15 and was told that maintenance was there and was on 4th floor with a construction issue. I again stressed that I had to take a shower and the guy at the front desk did go get the 1 maintenance man I guess they have and brought him down to fix the shower. The maintenance man said there was no reason to switch rooms and I told him as well I needed to shower to be somewhere by 5. He told me as I was walking out of the room if I would move he could hurry and go get the tools he needed. But besides that he was nice enough. Finally @4:10 I went to the front desk and told them I needed a room to take a shower and he was nice enough to let me shower in another room. He said the girl on the shift before him should have immediately offered me a new room. Well that didn't happen. Also, they do not tell you when you check in the pool is out of commission again because of the 4th floor construction and I again was told the 1st shift girl should have told us we had access to the adjacent property. I was just told there was no pool. Also I am not sure why I had no internet password. I am a hilton member and I would not recommend this place. Pretty bad experience.

La habitación estaba limpia, el personal era genial, el traslado y la recogida en el aeropuerto llegaron justo a tiempo. Camas bien, pero las paredes son finas como el papel. Oyes todo el ruido del pasillo y de la habitación de al lado. Pero, de nuevo, el personal muy amable y servicial, y el traslado y la recogida en el aeropuerto fueron los más rápidos que he experimentado. Tuvimos que irnos antes de que se sirviera el desayuno, así que no puedo calificar eso. Me quedaría allí de nuevo, pero trae mejores tapones para los oídos!

This review is about a month and a half late but better late than never. My partner and I were in town for a family emergency. Upon arrival we were greeted and checked in by Charlie, whom we later learned was just in Des Moines to help out. Charlie was phenomenal for the entirety of our 4 day stay. He was very welcoming and professional - when the rest of my family came over before we went to the little restaurant/bar downstairs Charlie took the time to give us a little tour and history of the building. Not only is the building history very intrigueing but Charlie did a great job of making us feel right at home. We also learned a little about the hotel company and are looking forward to booking a stay at another venue soon. Highly recommend the hotel- very cute, and cozy. The barista in the morning helped us with coffee and was very nice. The service at the Restaurant/bar was a little slow but we also came in toward the end of the night so I'd assume everyone was just tired and ready to get out of there. Overall 100% - I am originally from Iowa and will be staying at the Surety Hotel for all future return trips.

Este es un edificio histórico muy antiguo ...is perfecto no! Pero mi esposa y yo realmente disfrutamos de este lugar. Es una gran ubicación para el centro de Des Moines. Con facilidad caminar a cualquier cosa. Cerrar las rampas de estacionamiento que cuestan $3 por una noche. ¡Los ascensores son viejos y probablemente necesitan una actualización!

Had an early morning flight out of DSM so I booked their Park Stay Go 8 day program. It turned out to be a very good decision. First off, check in upon arrival was a breeze. Aside from the usual process, I was asked to fill out an information card about my car, which I was going to leave in their lot for 5 nights. The room was clean and spacious. Amenities were modern. A very interesting fact is that the bed was a Murphy bed! I found out because I noticed the intriguing design of the bed and decided to explore. I had always wanted to try one, so this was awesome! I also liked the unique central zone under the “Holidome”, which houses a pool, lounge chairs, etc. The next morning, the hotel shuttle bus brought me to the airport, which was only around 5 minutes away. Upon return, I called the hotel and the shuttle came to pick me up within 10 minutes and I was dropped off right beside my car.

When we arrived we had sand in our bed, no big deal, could’ve just been from someone setting something on the bed. We told front desk and got new sheets and blankets. We later got walked in on while getting ready in our room by other guests who were given a room that we were already in. Guests were sorry and went down to get a new room, front desk agent apologized and got us new keys and free breakfast. They told us that night when we got new sheets to tell management in the morning about the sand so we could inform them. We did just that and were told no managers were around so they took a note for them and told housekeeping over the radio what happened. When we walked upstairs, housekeeping was now in our room, with our do not disturb sign up looking for the sand. We walked in and they asked us immediately where the sand was, we said we changed out the sheets before bed and the old were on the floor. Head of housekeeping (as confined by front desk) very rudely told us that that wouldn’t have happened and that they change the sheets before housekeeping even cleans the rooms. We told them that we wouldn’t just make that up and she picked up the sheets and left. We talked to the front desk again as her attitude and her telling us that that didn’t happened was the last straw. Incidents happen and none of it was ideal but when someone in a higher role is not even close to as helpful or friendly as all the front desk agents have been our whole stay, that’s where the real problem is. I have never had that kind of a dreadful experience with any other business ever. If it weren’t for her, I really think this would have been a great stay.