Tu alojamiento en Municipiul Râmnicu - Vâlcea

Buena experiencia, cómodo servicio merece la pena

El hotel es un hotel que no merece ni unas 2 estrellas. En el hotel, el parque de estacionamiento es muy inadecuado, y me desaparecí, la entrada es muy estrecha y el parque está ocupado por materiales de construcción. En el restaurante del hotel, donde sólo comí un apetito, sin que se me dijera que después de 10.30 pm ya no puedes pedir comida. En el salir, aunque no había utilizado la habitación, me desaparecí por falta de condiciones de estacionamiento, había comido lo más que podía en el restaurante del hotel, me habían impuesto 315 Lei, se me dijo que estas eran sus condiciones y que si no pagaba, No me gustaría abrir la puerta de la garaje, condiciones en las que pagué la cantidad solicitada !!!!!!! Escogí otro hotel, la Ramada, donde me quedé, dormido y pagué por el alojamiento. En conclusión, el importe pagado a Simfonia fue por un servicio no prestado y como resultado de ”blackmail” - no abrirán su puerta de garaje si no pagas- que no es legal y, por supuesto, no debería encontrarse en el comportamiento de las personas que trabajan en HORECA. Añadiré que el ascensor es muy pequeño y a menudo se atrae entre pisos, cuando dejé la mesa del restaurante me pidió a 2 damas que ayudaran a llevar un bebé a las escaleras.

We staid one night in this hotel back in October '23, and the staff was very nice and accomodating. I felt bad for the staff because they can only do so much... First issue we found was the hotel advertised it comes with AC. What they failed to advertise, is at some point during the year, they decide to turn it off for the entire building. It was 78 degrees in our room and absolutely no way to cool it down. Since we were on 6th floor, the windows barely opened and it was 72 degrees outside. The room doesn't have a fan so it was absolutely miserable. Maybe don't advertise having AC if it's not available year round! Second more important issue is a fire code violation and I cannot believe this hotel is open for business! We were on the 6th floor, and the stairs are not accessible from the floor, unless the door is already opened. We tried taking the stairs and could not access them - to go talk to the front desk about the AC issue. The doors can only be opened from the stairwell, not from the floor. They have a card reader and a handle in the stairwell, no card reader and no handle on the door, on the floor side. The doors are LOCKED. If the door isn't already propped open, you cannot, and I repeat CANNOT open the door to exit the floor! So in case of a fire, your only way out is the elevator (assuming power doesn't go out). We propped the door open with a fire extinguisher that we had to take from another floor, because our floor didn't already have one by the door. I was shocked that an American Company is allowing this hotel to be open for business! Other than this major fire code violation, and false advertisement, the hotel was lovely. Nice rooms, great location and nice staff that could not help and wasn't thier fault... I would not stay there again!