Tu alojamiento en Rio Caldo

We stayed twice in the last month. Why? Because it is in an ideal location for exploring the two national parks but mainly because it is managed superbly. The condition and maintenance of the building and furnishings is exemplary. The staff are well trained, well dressed courteous, friendly and professional. The restaurant, which we used 4 times is very affordable and the quality, quantity and choices are excellent. Breakfast was just as good with plenty of choice including hot items. Cleanliness in the rooms and public areas were also excellent. Free parking, excellent wifi and some English channels on the TV which is a rarity.I review, having owned my own hotel and having being in the hotel trade much of my life. This hotel is comparable if not better than the Pousadas and Paradores of the Iberian peninsular and should be rated 5 star.

Un Hotel con una ubicación muy buena , vistas magníficas , se podía desayunar en terraza disfrutando de las vistas. Desayuno correcto ,aunque para el precio pagado le faltaban detalles que marcan la diferencia ,algo más de variedad y zumo de naranja natural.La habitación algo pequeña ,cama muy grande y cómoda,pero espacio limitado , el baño muy pequeño .Además teniendo en cuenta que contratamos una doble superior , la 301 .Lo peor fue que el primer día al llegar nos cobraron el importe íntegro , con las maletas en recepción y el cansancio del viaje ,cuando tenían ya una tarjeta de cuando reservamos.Para un hotel de ese nivel me pareció un detalle feísimo. Por problemas de salud del padre de mi marido , lo ingresaron en el hospital , tres días antes de nuestra salida , comunicamos que teníamos que irnos al día siguiente y el motivo .La respuesta fue rotunda ,que no nos devolvían nada , que teníamos que haber avisado antes ,cómo si esa cosas se pudieran preveer.Ni pestañearón.Nuestra estancia era de 10 días,del 30 de julio y salida el 9 de agosto ,salimos el 7 . Lamentable.

Simplesmente horrível. Foi mesmo uma grande deceção. Não recomendo!!! O nosso quarto, que era minúsculo, ficava situado na cave, o que significa que a janela ficava abaixo da rua, e por isso não era possível abrir as portadas e muito menos a janela, também não interessava, pois a vista eram os pneus de uma carro; o acesso ao quarto é por fora do edifício, ou seja, para fazer o check-in foi preciso descer 34 degraus com o trolley e com o saco de viagem, e depois foi preciso subir os 34 degraus e sair do edifício para chegar ao quarto, mas a funcionária que nos acompanhou, também não perguntou se era preciso ajuda...... e se estiver a chover não há hipótese de chegar à zona de refeições e à receção sem apanhar chuva. No quarto também não se apanhava Wi-fi. Quanto à piscina, é preciso ir de carro ou fazer uma caminhada de cerca de 20min, pois fica a 950m., aliás, a piscina fica no ”Bar da Piscina”. Era para ficarmos duas noites e apenas ficamos uma, e, porque, como chegamos por volta das 19.30h já não conseguimos reservar noutro lado para ficar nessa noite....

This Pousada is located in an old Monastery. The owners have done a super job of creating a modern up to date hotel out of what was a former Monastery. The conversion from Monastery to Hotel had been tastefully and sympathetically done. This Pousada is a bit remote to get to and in a small town that has two cafe bars. We arrived here on a Sunday when the two local cafe bars were closed leaving us with no alternative but to dine an the Pousada restaurant. The meal was acceptable but a bit expensive for what it was. On arrival it is necessary to check in at Reception which is on the first floor. Ordinarily this would not be a problem but it is a problem when 30 or so guests are trying to check in at the same time with one small lift only available for the guests and their luggage. It took us half an hour to reach our room. Our bedroom was far too small to accommodate two adult guests. There was nowhere to leave a suitcase open which most touring guests living out of a suitcase need to do. Lighting In the bedroom was a waste of space. Impossible to read a book in bed. Our bedroom was badly designed. The bathroom door opens out on to the wardrobe door and bumps into the person using the wardrobe. The rail in the wardrobe is too high to be used with ease. You need to be a Giant to reach the coat hanger hooks. There were no instructions as to how to work the air conditioning. There were no instructions as to how to work the television. In the bathroom there is a notice from the hotel asking guests to save water. The hotel could lead by example and provide a plug for the wash hand basin. The wash hand basin plug was noticeably missing. This is because the wash hand basin did not have an over flow pipe. Within a few seconds the basin would fill with water and cause a flood. Whoever thought of installing a hotel wash hand basin that you could not use properly ought to be reprimanded. This hotel need to take out all the existing plug less wash hand basins and replace them with new wash hand basins with plugs and overflows. The cost should be recovered from the person who designed such stupid plug less wash hand basins. The one good thing about this hotel is the fact that the Toaster at Breakfast did work.