Tu alojamiento en Mastaing

El personal es muy bueno, el problema es más bien el aspecto del edificio y el de la habitación. La puerta de la recepción está desactivada, la luz principal de la habitación no funciona y la renovación no dañaría (sol, muros, ...qui deben ser originales, así como la puerta y la ventana, He comprobado varias veces que estaban bien cerradas, así que el menor ruido exterior era audible en la habitación). A pesar de ello, la habitación es muy limpia; también el baño. Así que es aceptable, especialmente teniendo en cuenta la tarifa bastante baja

Don’t be put off by the outward appearance and location in an industrial area. This hotel has really comfy clean rooms, great nights sleep. Great value for an overnight stopover. Magiella (not sure of spelling) receptionist was really friendly and helpful.

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a worki

Acogida muy tarde, mientras que este muy amable guardia de seguridad hizo todo lo posible para encontrarnos una habitación en el borde que estaba cerrado, despertar a la dama de la recepción tan amable, super noche todo níquel y hermoso decor, gran parque, espacio. La acogida del norte no es una leyenda. Pequeño ojo a la gerencia, guardados frente colaboradores son raros... Bella noche

Excellent value for money stay . The château is beautiful, as are the grounds . The welcome and service was beautifully french . We stayed in the cottages which were adequate and offered simple value for money for what we needed . Not the most modern but clean and spacious and comfortable. Good close parking too . The gentleman at reception did everything he could to make our stay great . Dinner at the Restaurant shouldn’t be missed … exceptional in every way and offers great value for money . The most beautiful cellar, great service and food , it really was wonderful .

Nous venons tous les ans au moment de la toussaint pour visiter la famille et cet hôtel est notre point de chute privilégié. On y est toujours parfaitement accueilli, cette année par Sandra et le départ avec Céline, adorable ! Chambre spacieuse, confortable et propre. Petit déjeuner au choix sucré ou salé copieux et de qualité. Un grand merci également pour l'accueil de notre chien, cela devient rare de voyager avec un animal en toute tranquillité. A bientôt !