Tu alojamiento en Allériot

Estoy muy atenuada por este hotel. ¡Hay algo bueno, y mucho menos bueno! Para los lados buenos, es la ubicación del hotel, se puede hacer todo Chalons a pie, y además hay un gran estacionamiento gratuito a 100 m (parking Mathias para los interesados). El personal es muy amable (sobre todo el señor que hace las habitaciones). Para los malos lados hay muchas cosas que ver. Necesitamos desconectar la televisión para apagarla, la cocina no funciona, y el clima hace el ruido incluso apagado. La habitación no es muy grande y no entiendo por qué la televisión no está frente a la cama, y en el baño tuve que poner mi caja de baño en el suelo porque no hay lugar al lado del lavabo! Un buen consejo: no tome una maleta pesada, hay escaleras en todas partes y no hay ascensor.

I booked this hotel because, at a first glance, it looked just fine. Later, I realized I hadn’t read the reviews. That was a mistake. The heatwave in Europe is such that airconditioning is essential and when I did read the reviews of this hotel, I noticed it is an issue. I decided to ring them up, 5 days before we were due to arrive. I told the person on the phone that I was worried about the lack of airconditioning in their hotel, as per the many reviews I read. The receptionist said: “coincidentally, the airconditioning was repaired today”. Really? I double checked and asked her explicitly whether that was the case for the entire hotel. Upon arrival we were given our rooms. “Oh” the receptionist said, “as it happens, the airconditioning in one of the room’s doesn’t work”. Needless to say, I lost it. I confronted her with the telephone call I made and that this was totally unacceptable. I will leave it to the readers of this review what to make of this, I shall refrain of any further remarks. (Do read earlier reviews) In all fairness: the receptionist reacted politely and professionally. She rang up a manager and they offered us a relocation in another hotel. I had to decline this because I was traveling with a 90 year old woman and a relocation would have been too much. We had to put up with the situation. The hotel itself has a very attractive front of house. Nice architecture, wonderful terrace. The lobby and restaurant are stylish and inviting. The back of the house, however, is in sharp contrast with what I just described. The corridors, the lighting and the decor of the rooms are both dated and morose. A totally different style with a distinct lack of character. The phone didn’t work the shower in the bath was difficult to use without flooding the bathroom. The atmosphere was gloomy. We had dinner in the restaurant and the food was good. Service in the restaurant was friendly and prompt. Breakfast was very mediocre and the coffee terrible. The hotel does not have a parking, which I understand. But many hotels in similar situations will have negotiated a discount with private parkings for their guests. This hotel had not. The receptionist we dealt with was excellent as well as the lovely barman, who offered a complimentary drink, following the upheaval about the airconditioning. (I could tell they were uneasy about this, because they are very aware of the problem) The staff in this hotel were great, the problem lies with arrogant management. I do not recommend staying in this hotel. I much prefer a hotel where customers are properly respected.

Perfect stay for a family of 5! Very useful parking, near the city center, I appreciate the beatiful view. Everything was ok in the apartment. Friendly and helpful staff, comfortable and clean rooms. The kitchen was well equipped for dinner and breakfast.