Tu alojamiento en Kruibeke

Eindelijk eens een stevige matras! De kussens zijn stevig (voor mij wat te hard) Rustige omgeving Schone kamer, grote TV waar je op kunt casten, minimalistische inrichting Het ontbijtbuffet is erg goed. Koffiemachines in de lobby zijn vrij te gebruiken.

A real GEM for anyone who likes to feel at home when abroad. Near the Centre of Antwerp the owner, Yannick, welcomed us on arrival and couldn’t have been more helpful. A charming terrace house, cosy silent bedrooms with all the ‘mod cons’, delicious breakfasts and warm friendly staff. What more could you ask for? We were there in December and the hotel was beautifully decorated for the festive season. I couldn’t fault Maison Émile and I wouldn’t stay anywhere else in Antwerp.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Lovely venue in a quiet area close to Antwerp. Amazing breakfast and friendly staff. Rooms are cosy and spacious and they have a cool bar with a bunch of mezcal s and the manager talked so much about the mezcals. The terrace is so nice with view on the park and our dog loved it too.

Aquí hay un hotel de vacaciones en el que se puede encontrar una buena oferta. Dependiendo de sus necesidades, este hotel puede ser un promedio o un excelente hotel. Consejo: hay una microondas y un lavavajillas y secador en el salón donde las máquinas de venta son (2o piso que llaman 1o piso; hay un piso cero). Además, algunas habitaciones tienen dos camas gemelas empujadas juntos mientras que otras tienen una cama de plataforma con una matriz sólida (creo que la reina tiene tamaño). Recomendé que traigan limpiapara limpiar el baño y otras superficies de mangueras de puertas/desk para asegurarse de que las tripulaciones de limpieza de las zonas se pierdan a menudo. En cada habitación hay mini frigoríficos, cafeteras y instalaciones de hielo. Hay 2 o 3 restaurantes en el hotel. Hay dos (lentos) tarifas de la evaporación por entrada principal. Muchas parkings en frente y detrás del hotel. A pesar de mis “alertas”, este es un lugar muy agradable para quedarse.