Leisure Inn Hotel

Un edificio atractivo desde el exterior, sin embargo, mi habitación individual 107 era muy pequeña, no mucho más grande que la cama individual. Estuvo bien ya que solo estuve allí dos noches, sin embargo, la habitación tenía un fuerte olor a pegamento adhesivo, un olor químico cuando abrías la puerta. Informé esto pero no pasó nada. La tele tampoco funcionaba y tampoco internet en la habitación. Sabía que tenía un baño compartido, sin embargo, estaba en otro piso, lo cual no era muy bueno. Acepto que este es un hotel económico, sin embargo, me he alojado en mejores

Pasé unos días aquí y por el precio que pagamos no me puedo quejar. Camas mega cómodas, habitación espaciosa, baño espacioso. Cálido, limpio y ordenado en todo momento con un registro antes de lo programado que nos ayudó ya que llegamos antes de lo esperado. Buena ubicación a pocos minutos de Hyde Park, a 25 minutos a pie de Oxford Street, estación de metro a 5 minutos si desea utilizarla. Los únicos pequeños aspectos negativos son que la televisión no funcionaba, pero eso no nos molestó ni a nosotros ni al personal de recepción, aunque son amables y serviciales cuando se les acerca. Siento que deberían ser más comunicativos con el servicio al cliente hacia los residentes que se hospedan en su hotel. Incluso si es solo para preguntar si... 'está todo bien', 'háganos saber si necesita algo' 'buenos días' Es solo un aspecto negativo menor, pero para algunas personas un buen servicio al cliente es de gran ayuda y es lo que atrae a la gente a venir y qued**** aquí de nuevo. Si quisiera pasar unos días en esa área nuevamente, buscaría este hotel nuevamente.

The staff at this hotel is the nicest and I felt at home straight away. I first stayed there in December 2021 and of course I had to return because they treated me like family. Thank you all and see you soon! I would like to add that they have comfortable rooms, some with two beds. They are incredibly clean and the place is quite near Hyde Park and Queensway. You can basically walk anywhere from there.

This is the worst hotel I have stayed in. Basement room had no WiFi and my mobile broadband didn't work in the room too. Worst of all, the first thing that greater me was an UNFLUSHED TOILET, all mellow with the brown spreading in the water. When I reported it, all the receptionist had to say was that that was "housekeeping issue". No apology,nothing.

Booked a trip 2 years ago. Could not get to hotel due to covid. They would not refund our money. Don't use this hotel they are greedy and don't care about customers. Our next trip to England we plan on driving by this hotel and flipping it off. UP YOURS!!!

The hotel is located is not a bad area and the room was pleasant - we had to change hotel from their sister hotel due to Covid etc and it was changed at a very late stage - the hotel offered a free breakfast with your stay which is still stated on their website but no breakfast was available and when this was questioned the manager was rude and just didn’t want to help in anyway to point where he said if your not happy I’ll cancel your booking which I felt was shocking. He definitely needs a course in customer service training and shouldn’t hold that type of role especially in a hotel - I tried to explain what had been agreed with the sister hotel and the discussion I had verbally over the phone and he basically said I hadn’t had that conversation even though I had emails stating what had been discussed. The rest of the staff were ok but this one individual really altered my view of the hotel and I will definitely not be staying there again until the manager is replaced with someone who can deal with customers in a civilised manner