Valoraciones de PALACE HOTELS

Name: PALACE HOTELS
Address: No. 1, Section 3, Renmin Middle Road, Qingyang District, Chengdu, Sichuan, China, No. 1, Section 3, Renmin Middle Road, Mainland, China
Rating: 9.7

PALACE HOTELS

No. 1, Section 3, Renmin Middle Road, Qingyang District, Chengdu, Sichuan, ChinaVer datos del hotel

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Valoraciones de usuarios

9.7/10

Excelente

1412 valoración

Valoraciones reales

Ubicación9.7

Instalaciones9.7

Servicio9.7

Limpieza9.8

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Todos los comentarios(1412)

Valoraciones positivas(1406)

Valoraciones con fotos/vídeo(707)

Bien comunicado(338)

Buena ubicación(311)

Cerca del metro(251)

Desayuno estupendo(135)

Personal de recepción amable(111)

Buena insonorización(37)

TV estupenda(16)

Buena experiencia audiovisual(14)

Valoraciones negativas(6)

Daihuaer

Habitación Superior de 2 camas

Fecha de estancia: ene. 2024

Personas en viajes de negocios

48 valoración

5.5/10

Fecha de publicación: 28 feb. 2024

La estancia fue bastante cómoda, pero cuando hice el check out, encontré a tres o cuatro camareras en la recepción trabajando. Nadie impidió que los huéspedes fumaran mientras reservaban o renovaban habitaciones en la recepción, y ayudaron activamente a los huéspedes a encontrar ceniceros. En teoría, no está permitido fumar en lugares públicos. ¿Han recibido formación los camareros? Originalmente, la recepción estaba en el quinto piso y el vestíbulo era hermético. ¿No tienes miedo al cáncer de pulmón? ! ! ! ! ! ! ! ! ! ! Lástima👎🏻¿Por qué tu hotel no prepara purificadores? Incluso después de preguntar, no los tenían. La reacción del camarero fue muy indiferente, como si me lo estuviera preguntando. ¡No creo que me quede aquí la próxima vez! ! ! ! ! ! ! ! ! ! !

Texto originalTexto traducido por Google

Respuesta del alojamiento: Estimado huésped, lamentamos mucho no haberle brindado una experiencia satisfactoria. Hemos organizado aprendizaje y capacitación para nuestros empleados. Hemos informado los problemas del purificador que planteó a nuestros superiores. Gracias nuevamente por sus sugerencias y le deseamos un feliz momento. ¡vida!

Usuario invitado

Habitación Superior de 2 camas

Fecha de estancia: dic. 2023

Familias

29 valoración

5.5/10

Fecha de publicación: 19 ene. 2024

La primera opción es decir que una prenda de vestir fue lavada en el lavadero el día 17 y luego desapareció. Les dije esta mañana y pedí verificar la vigilancia. Hasta el momento no he recibido respuesta. En segundo lugar, las llamadas pulseras especiales no se entregaron en absoluto si no las mencionamos. También guardamos nuestro equipaje por la mañana y lo recogimos por la tarde antes de que nos acordáramos. no habría más explicaciones.

Texto originalTexto traducido por Google

Respuesta del alojamiento: Querido invitado, ¡hola! Xiaozi lamenta mucho la pérdida de ropa en la lavandería. Hemos movilizado urgentemente un equipo para revisar el video de vigilancia y prometemos informarle sobre los detalles de la investigación y las soluciones lo antes posible. Además, Xiaozi también se siente profundamente culpable por el problema de que el regalo de pulsera especial no se haya entregado. Si es elegible para recibirlo, recuérdeselo a los socios en la recepción en cualquier momento y Xiaozi lo compensará de inmediato. Xiaozi es plenamente consciente de que esta vez el servicio no logró satisfacerlo. Hemos aprendido dolorosamente de esto y estamos haciendo todo lo posible para autoexaminarnos, corregirnos y optimizar el proceso para garantizar que tales problemas no vuelvan a ocurrir. Cada una de sus valiosas opiniones es la fuente de motivación para el progreso de Xiaozi. Haremos todo lo posible para mejorar la calidad del servicio y esperamos brindarle una experiencia de estadía más considerada y satisfactoria en los próximos días. Nos disculpamos nuevamente por este error y esperamos tener más oportunidades de servirle para que pueda sentir toda la sinceridad y determinación de Xiaozi para mejorar.

Kian Fatt

Habitación Cozy con cama grande

Fecha de estancia: sep. 2024

Personas que viajan solas

24 valoración

9.0/10

Fabuloso

Fecha de publicación: 28 oct. 2024

Location - pretty good. it is just 2-3 minutes walk to Wenshu Monastery station. There are a few Chinese eateries downstairs as well as convenient stores. Cleanliness - superb clean and they did make up my room daily since I put up the notice outside of my room door. Breakfast - good varieties. Amenities - they provided everything I need in the room. Slipper, shoe cleaning cloth, oral kits, hairdryer, kettle, hand soap, laundry bag and etc. Other - got complimentary washer and dryer at level 5 which diagonally opposite reception counter. Overall - room is not big but good location, good breakfast and very clean at a reasonable price.

Traducir

6/13

Respuesta del alojamiento: Thank you very much for staying at the hotel. Every partner at the hotel is constantly striving to provide more refined and timely service to every guest who arrives. We are pleased to see your recognition of our work and will carry your trust in us, constantly strive to improve, and provide high-quality service to every guest. We look forward to meeting you again.

Jacob_TimeTraveller

Habitación superior con cama grande

Fecha de estancia: feb. 2025

Parejas

11 valoración

10/10

Excepcional

Fecha de publicación: 18 mar. 2025

It’s nearby to train station. Clean hotel room. If there is improvement on hotel voice insulation will be even superb. Worth the price. Will come back again. 👍👍

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Respuesta del alojamiento: 您的肯定是對小茲的最大支持！小茲很榮幸能得到您的滿分表揚，心裏感覺真是比嚐到蜂蜜還要甜，我們會一如既往的保持着優質的服務哦~ 感謝您將這份喜歡分享給大家，滿意衹是起點，在朗麗茲我們信奉客人是鄰里，所以您在入住間的一切，我們都尤為的關心，小茲一定會將更好的自己展現給您，一直陪在您的身邊，記得常來哦~~~

Aigul

Habitación Cozy con cama grande

Fecha de estancia: ago. 2024

Parejas

8 valoración

10/10

Excepcional

Fecha de publicación: 15 sep. 2024

Everything was nice! Very clean room , good breakfast and helpful staff. I worried about size of my room ( we chose the cheapest one) but everything was enough. Quality/price is perfect. Highly recommend 👋

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6/8

Respuesta del alojamiento: Dear guests: Hello, thank you for your comments! It is our purpose to discover opportunities that can provide you with services and provide you with a more satisfactory and comfortable living environment! Your satisfaction is our pursuit! Looking forward to your next visit!

Usuario invitado

Habitación Cozy con cama grande

Fecha de estancia: jun. 2024

Viaje con amigos

1 valoración

9.5/10

Fantástico

Fecha de publicación: 17 jul. 2024

loved this hotel it was very new and clean and there was a free self service washer and dryer even though they said self service they will help to take your laundry out and fold it for you to collect it the location is near mrt but you that exit nearest you got to climb stairs also near to wenshuyuan which is a nice tourist location

Traducir

Respuesta del alojamiento: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service philosophy of doing things with heart and providing attentive service, so that you can feel the warmth of home during your stay at Langlizi. We look forward to your visit again to review our progress, and wish you a happy day!

Genista Tan

Habitación Superior de 2 camas

Fecha de estancia: mar. 2024

Familias

2 valoración

10/10

Excepcional

Fecha de publicación: 11 abr. 2024

We're from Malaysia. Booked this hotel in Ctrip. Awesome hotel. Location is convenient, short walk from Line 1 Subway Station exit H. Do note that this exit doesn't have escalator. You've to take another exit with escalator up but not down, and just cross the road to reach the hotel. It's a vibrant area with shops, food and beverages surrounding the hotel. The hotel is of modern and advanced setting, ready with gadget- charging ports and cable. It's super clean, and the bed was comfortable. Ease of getting ready with 3 separated sections for lavatory, toilet, and shower. The mini bar offers everything free which include Coke, Sprite, tea, lemonade, water. And replenish daily. Breakfast offers great variety. However 70% were repetitive, for my 4night stay. All the staff gave superb customer service. We had a lovely stay and will definitely stay here if we return. Indeed a 5-star treat at great value!

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Respuesta del alojamiento: Dear guests: Thank you for choosing Langlitz Hotel. It is a great honor to serve you and gain your satisfaction. Thank you for your support and love for us. You must be our greatest motivation for work. We will definitely work harder and wholeheartedly provide you with better services. Looking forward to your next visit!

TravelApplePanda

Habitación Cozy con cama grande

Fecha de estancia: ago. 2024

Familias

2 valoración

10/10

Excepcional

Fecha de publicación: 30 sep. 2024

The location of Palace Hotel is very convenient and close to the Wenshu temple. There are some stores and restaurants next/close to the hotel within a few minutes walk. This hotel is one of the cleanest hotels I have stayed at. This hotel is a lot cleaner than some of the 5 star hotels that I have stayed at in the US. The hardware of the hotel is very new and the layout of the hotel is also very nice. I was lucky to have met the kind and beautiful Ms. 李义兰. She was very welcoming and nice which made the check-in process very pleasant. I was upgraded to a larger room during check-in. The hotel is very lucky to have such a hardworking and professional staff like Ms. 李义兰. By the way, the hotel has a laundry facility where you can wash and dry your clothes for free. There is also a tiny gym if you want to workout. Free water was also provided in the gym and room. If I am ever back in Chengdu, I will definitely come back to this hotel again. I definitely recommend this hotel to anyone who travels to Chengdu.

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Santiago Jose

Habitación Cozy con cama grande

Fecha de estancia: jul. 2024

Parejas

4 valoración

9.5/10

Fantástico

Fecha de publicación: 25 ago. 2024

Great location and breakfast however for the WiFi you need a local phone number to sign up

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Respuesta del alojamiento: Thank you very much for your positive feedback on our hotel's location and breakfast. We're delighted to know that you had a pleasant experience in these aspects. Regarding the issue of needing a local phone number to sign up for WiFi, we apologize for any inconvenience this may have caused you. We will pass your feedback to the relevant department to explore better solutions and to facilitate a more convenient service for all our guests. Should you have any other needs or suggestions during your stay, please feel free to contact us. We are here to assist you to the best of our ability. Once again, thank you for your valuable input!

Nguyen

Habitación Cozy con cama grande

Fecha de estancia: may. 2024

Viaje con amigos

2 valoración

10/10

Excepcional

Fecha de publicación: 30 jun. 2024

The place is in walking distance to line 3 metro. There are some places nearby to have breakfast. The room is perfectly clean. It’s kind of a smart room with electrical curtain, light system. The room is cozy and equipped with everything you need. Have no words to describe about this place. 10000% highly recommended. From Vietnam 😍 btw the laundry is free and there is a small gym room. The room is the same as the pictures.

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Respuesta del alojamiento: Thank you for staying in the hotel and sharing. I am very happy that every link of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what our servicers have been pursuing, and this will also become the driving force for us to continue to work hard and forge ahead. I look forward to serving you next time.

Usuario invitado

Habitación Superior de 2 camas

Fecha de estancia: may. 2024

Familias

16 valoración

8.0/10

Muy bueno

Fecha de publicación: 28 jun. 2024

The hotel is Very clean and new. Location is pretty good. The reception is on the 5th floor of the building and car couldn’t stop at the entrance, so it’s kind of inconvenient when carrying the luggage in rainy days.

Traducir

Respuesta del alojamiento: Hello, dear guest, thank you very much for your support to the hotel. I haven‘t received all 5 points. It may be that the hotel is not doing well. I hope you can point out the shortcomings to us next time. Xiaozi will try to do better, and attentive service so that every customer who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touching. Looking forward to your next visit!

Usuario invitado

Habitación Cozy con cama grande

Fecha de estancia: abr. 2024

Personas que viajan solas

6 valoración

9.5/10

Fantástico

Fecha de publicación: 15 may. 2024

Service was great as they recommended attractions and helped me navigate the transportation system. Breakfast was excellent with noodle station and good variety.

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