Chelmsford (Springfield)

The bathroom was terrible. The bath was old with chips and stains all over. The tiles were stained and chipped and discoloured. The sliding door was barely functional, unpainted wood with paint marks in various places. The tap would spray water up towards you if not careful. One of the worst I've seen.

We had a comfortable and enjoyable stay which was made special by Rosie a member of staff who was professional, delightful and knew how to make us feel welcome and valued. We have met her on two recent visits and on both occasions she has enhanced our stay.

I last stayed at this Premier Inn in December 2021 and it looks as neglected now as it did then. The recepetion area looks alright and some effort has been made to make it welcoming, but go into the corridors and rooms and it's a completely different story. While my room appeared clean there are plenty of things that need doing. The desk chair was covered in stains, the paint was peeling from around the window, the window ledges and frames were mouldy, the mastic and tiles were dirty in the bathroom. Everywhere looks tatty and in need of refurbishment. Had I stayed on my preferred date my room would have cost me well over £120, it was only just worth £42 I did pay. On the plus side the staff are amazing. Joe the duty manager when I checked in was very helpful, friendly and professional. Later in the evening Deb, Brooke and Amy were outstanding. They were so busy at reception, the bar and in the restaurant, but they dealt with everything calmly, with a smile and a friendly, welcoming attitude. It is definitey the staff that make this Premier Inn, without them there would be no good reason to stay there. Maybe, the powers that be should invest some money in their older properties instead of just wanting to add to the ever increasing room stock. Having to work and stay positive in a tatty, forgotten workplace is not easy.