Afgani Kudus
15 de octubre de 2022
DISASTER EXPERIENCE!!
I was stay there and literally disaster experience after I enter the room with conditions of bed sheets are completely dirty!
I informed to the Receptionist what is actually happened with the bed sheet and they move me to the new room.
After I enter new room it’s literally the same issue which bed sheets are dirty, to be very honest I don’t understand how come they move the guest from previously room to the new room with the same condition without double check first!
The another story when “Denny” Front Office Manager approached without ( Apology ) and tell me please wait for 10 minutes however the actual is 35 minutes that I need to wait for move “again” to the 3rd room.
Sooo I moved to the new room which 3 times room move with the condition of the room really small from the 1st and 2nd room! The most funny things Denny apologized to me in regards of the timing that he late 35 minutes instead of glitch in regards of dirty rooms from the 1st and 2nd.
Last but not least, he only said which Denny “Thank you for understanding” I mean really?! For sure I don’t understand from the Front Office Manager end without find the solution! Anyway move to the smaller room is not solution and seems Denny downgrade my room tho!
I understand probably is because 3 starts Hotel and the Front Office Manager don’t know how to handle glitch, will never come back to the Hotel and really not recommended.
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