Renaissance Porto Lapa Hotel

¡No hay gel de ducha durante 2 noches consecutivas, incluso después de informar la primera noche! Personal amable, pero no te dan agua, café, té, bata después del primer día... tengo que averiguarlo yo mismo y llamar varias veces para buscarlos 😩... hotel nuevo, así que todo parece nuevo y limpio, pero realmente necesitan revisar la habitación ¡Está hecho con cosas repuestas adecuadamente! Cuando intentaba presentar una denuncia, el tipo me dijo que debía esperar hasta el día siguiente. ¿Qué tipo de servicio es esto? Horrible

This is a new hotel & the design of the room is stylish. Service is that of a 5-star hotel. Everything is brand new & we love it. The only criticism is that it is not located in the city centre & there is nothing around the hotel. Walking distance to the metro line to San Bento is quite far (10 mins). The streets are quite dark at night so it’s a bit of concern walking back the hotel from the metro at night time.

This is my second times to be here in Porto I know this hotel is new this year and everything seems very perfect for me, the environment, the service from the reception, the attitude for from all the colleges as it belongs to Marriott group I can confirm the hotel level is satisfactory to the group, but the most critical point for me is the water flow from the tap in the washing basin and also the showerhead. It’s extremely slow and nearly to 0 I had a really bad experience when I took a shower, and also when I would like to wash something from the washing basin  I feel a pity for it I hope next time the hotel can improve it otherwise, I will not take my 3rd time here