Hoteles cerca del Summer Field Subdivision, Cebú

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

En el hotel, mi compañero y yo estuvimos unos días y el servicio era excelente. A continuación, habíamos planeado un viaje fuera de Cebu City por unos días, oímos que Quest también tenía apartamentos, así que hablamos con el personal de la oficina de negocios sobre alquilar un apartamento por 9 días cuando volvimos. El apartamento era espacioso, limpio y cómodo, el personal de la casa era agradable y muy acomodable. Si volvemos a Cebu, como esperamos hacerlo, sin duda colocaremos a Quest Residences en la parte superior de nuestra lista.

Location wise, its just a few meters away from Ayala Mall. Rooms are spacious and very clean. Loved the body wash scent. Breakfast spread, loved the chicken. Will surely stay here again.

The location of the hotel is very good, and it is convenient to travel. The facilities are very old, and the rooms arranged this time are particularly noisy. On the first day, the room was not cleaned well enough, and the sheets and covers were not changed. There are many kinds of breakfast, so you should be able to find something suitable to eat.

The staff was helpful to arrange a taxi to get you back to the airport. They are always greeting and smiling. The do offer trips at the hotel if you interested in booking tours around Cebu, but the are pricey. Watch out! The location is prime as you just walk out past the pool over a bridge and you are at Ayala Mall which has many lovely restaurant outside and a nice garden park. Breakfast was good and there is a range of varieties to choose from.

En el hotel, el hotel está en una habitación de 3 minutos a pie de la habitación. Nos hemos asentado en una habitación de 2 camas únicas por una noche (Room 922) y hemos pedido que se traslada en cama de tamaño real el día siguiente (Room 613) que tomó al mismo tiempo el IVA, si tienes errands transferring of rooms is a trouble. En la habitación 922, por lo que se refiere a la zona portuaria, se hacía ruido en la noche, y la televisión estaba bien en el primer momento, pero después no funcionaba, se interrumpió la señal. Cuando entré en la habitación, siempre comprobé las hojas primero para pinturas y colchones. No hay bugs, pero las hojas de cama tenían tinturas, no sé cómo lo hicieron, pero no están haciendo un buen trabajo para eliminar la suciedad. Cuando nos trasladaron a 613 las hojas estaban muy pintadas, le pedí que se cambiara bien lo cambiaron inmediatamente. La zona de la zona de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de ¿Volveré? Por ubicación y sólo una noche puede que sí. Por otras razones, no.

Bad service I will definitely NOT recomment at all. We have booked ahead and they told us the rate wil not change at all. We would understand if they have informed us but we kept asking them and they said no the rate will stay as long you will pay the deposit which we paid right away. Now the person we talked to Ms Shayne has resign they wont honor the rate even we have the emailed but the other person Ms Jessica is still working at Bayfront Hotel Capitol, hasn't informed us at all at least we will know. Money is not an issue here, we were so frustrated about their communication and their service all they want is Money not the service. I even called ma y times but still the reception hasn't informed me at all. We have booked a room with kitchenette and there is stove but no pot to use or any basic things. Like what will I use then?! If you asked extra blanket/pillow/towel they want more money, which you have to pay more. This is why PHILIPPINES has a bad review at all I was looking forward as my friend recommended me to stay here but I should have listen to my GUTS then not to stay here but giving the benefits of the doubt. But I was right then. You don't want to stay here, you can stay at Cebu Parklane hotel and Radisson they have a good service and your money you paid for is worth it.

All on expected level except one but pretty critical for me issue - air conditioning system is covered in mold. It have had severe implications for me - I’m allergic to mold and have got severe allergies just few hours after arrival while I couldn’t figure out what caused it. Room felt very moist and smelly, so I was hoping turning on air conditioning will fix a problem in a couple of hours, but it get significantly worst. I’ve got another room assigned after I have identified reason (photo attached); alternative room was having less issues (not obviously smelly), but air conditioning system was covered in mold as well. Also pool was on maintenance, what was not announced while I was booking… traveling with kid, I’d have booked another hotel if I had this info.

Esta vez de mi estancia con ellos puede dar 5 estrellas como pueden oír mi última queja sobre la caldera para un agua caliente para hacer café temprano. Esta vez, sí, tienen una botella de agua potable y un pinzador para pinzar agua fría en el dispensador de agua en la pista. La habitación que solicito una cama más grande como estoy sola la chica en el escritorio frontal y que mi solicitud se había concedido sin molestias fue sorprendente cómo se habrían entrenado para convertirse en un mejor servicio de costumbre. El hotel tiene una cama muy cómoda y una cama muy suave y tiene un cabello pesado que puede dormir bien como un bebé. La habitación es muy buena, pero no es muy fácil de ver. La comida es maravillosa con una buena selección de besas de café, mezclar con corea, filipino y desayuno americano su excelente incluso el personal había estado en una actitud deferente esta vez desde la guardia de seguridad al guardaespaldas cada uno es muy amable, El hotel es un hotel de 5 estrellas de calidad internacional, y le recomiendo como hotel de confort, seguridad y limpieza.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.