"I am writing this review in regard to the spa. We have been going to both the restaurant and the spa for many years, as I live locally. The restaurant staff are wonderful, and we always go there on special occasions. As for the spa, my last visit which was a gift was a disappointment and will never go back. The spa appointments itself were fine, I was happy. Being lied to however is never okay in my book. As I said I have previously used the spa over a decade or more. I recently experienced a bad fall and also have some joint issues, so I was looking forward to the massage and facial. I was told there was no bathroom on the second floor where spa appointments are held. There absolutely is a bathroom as I have used it in the past. So, for two different staff to claim there was no bathroom as I asked not once but twice and make me walk back down a good amount of stairs and go across past the reception desk to enter back into locker room was frustrating. I tipped well regardless despite this and was happy with my appointments but for that one reason I will never return. I told receptionist I don't like being lied to. From what I gather there was a previous" issue" with a guest using the bathroom, so now it's ONLY for staff. I think that's a poor decision, these guests who are paying good money for these spa treatments to be treated that way. And if I wasn't trying to relax and enjoy my appointments, I would have been more confrontational since I saw actually the bathroom that still exists right at the end of the hallway, that I have previously had used in past. It seems like townie mentality and not the Aveda experience that you offer. No thank you......"

"The hot tub was filthy"