BWI Airport Marriott

Very pleased

交通便利，服務非常周到

前台很耐心

This was our first time at this hotel. The first hotel room assigned to us smelled smokey and terrible. We got moved to a different room which was okay. The floors are dirty in the hallways. Elevator has no certificate and no notes about where to find it. I would not recommend anyone to stay at this hotel.

If planning to stay at the BWI Marriott you may want to think again. On January 23, 2024 I stayed one night before an early next morning flight. At 6 PM I received a text informing me my room was ready. I arrived at 8 PM to find no toilet paper nor any tissue paper in the room. When I tried to call the desk I found the phone inoperable. All I got that night was an apology from the staff. In the morning upon voicing my displeasure I was first offered points (not a club member), then a free breakfast (no time for that), finally a credit to my bill. On return to BWI I followed the automated phone instructions to be picked up and when the shuttle arrived it ignored my attempt to flag it down and drove right by me requiring me to pay for a taxi back to the hotel. ………….Never again

It was the worst hotel experience we have ever had. The room was 317, away from the parking lot, but overlooking the hotel's venting system. All night long, it was as if a snare drum beat loudly, rapidly and relentlessly outside our window. We arrived late at night, so could not see the vents until dawn, and were too tired to ask for another room, thinking the noise would surely stop. It did not. I could not sleep a wink. In the morning, I asked the manager for a refund but have not heard a response. The hotel should absolutely not book rooms anywhere near 317 and should install sound mufflers on the equipment.

Recently stayed here two nights on a business trip. It was more convenient to where I needed to be for my meeting than staying downtown Baltimore. Plus, I had an early flight out from BWI on my departure day. Check in was fine. I was given my keys to my room on the 10th floor. I was told about the concierge lounge and location given my Titanium status. My first night, to make things easier, I just chose to eat at the bar. I ordered a Stella that was supposedly on tap. I saw the lady pour it from the "Stella" tap, what came was definitely not a Stella. The bartender tried 3 other taps, no Stella. What I received was fine in the end, but confirmed it wasn't Stella as they had it in a bottle. So I ordered that for my second drink. The food was just frozen food reheated in the fryer (gyozas, onion rings, boneless wings were my order.) I don't think anything was made fresh. It was fine and filled the void. The breakfast buffet was awful. It's the same for the concierge lounge guests and those eating in the restaurant. They just open it up conveniently so both have access, you just get there from different ways. I got eggs and potatoes and they were both so salty I couldn't eat them. I took one bite of each and just left it. The room I received was in need of renovation. The old mirrored closet definitely dated the room. The door handle to the bathroom was two different handles and colors. It was fine for the two nights I was there, but needs some TLC. I appreciated the Smith machine, free weights and multi-purpose machine in the small gym. I was able to get a couple of good workouts in. The gym was also in need of a renovation as it still had what looked like the original wall paper on the walls. The ceiling was so low, you couldn't use the pull-up bar on the multi-purpose machine. You could tell based on the photos outside the gym that they had been there for a while too. It really dated the facilities. Overall, for two nights, it was sufficient. There are other Marriott properties near the airport, so I might try one of them next time I need to go back for meetings.

Happy with our stay. Staff was friendly and accommodations were clean and relatively new. We had no issues with late night check-in. Very appreciative of the late standard check out time of 12pm. Parking was free and plenty of space available.

Not the Marriott that were used to, in 20 years never had an issue with Marriott, soon as we enter the room, there were stains on the floor with ripped sheets on the bed, we asked for an upgrade as a gold member that we usually get and we were told they are available, but you have to do them when you book the room which is nonsense, Marriott upgrades are only at check-in and one available. The staff was friendly, but the hotel is a little rundown.