Ferrini Home Residence 150

Nice apartments. Clean, spacious, very easy to communicate with staff. We were allowed early check-in, which was very helpful.

Excelente servicio al cliente, en realidad el más perfecto que hemos tenido hasta ahora en Italia durante nuestro viaje. Los apartamentos están limpios, reformados con buen gusto y te hacen sentir como en casa y no en un hotel. La ubicación es central y está a poca distancia de todos los restaurantes y atracciones recomendados. Estábamos conduciendo y, a pesar de los rumores, era bastante fácil encontrar aparcamiento en la calle incluso durante las horas punta. Definitivamente recomiendo este lugar para hospedarse durante su estadía en Catania.

We booked Ferrini home for our 10 day stay in Catania whilst spending Christmas with family here. We are a family of 5, 4 of us were to stay at the apartment and one at grandmas home. Whilst we faced delays and obstacles in our travels we were exited to arrive at the apartment we booked via ********** which looked spacious, welcoming , aerie and beautiful views. The pictures I will post below clearly state out that they reflect to the apartment we were booking. We arrived at the apartment about lunch time and we were taken to a dull tiny apartment where my 18year old son had to bend his dead to enter living area. A tiny staircase leading to bedrooms which once again we were not able to use neither take our luggage through it. don’t let the pictures manipulate you the flat we were offered was tiny and dull.. IF WE HAVE CHOSEN TO BOOK THIS FLAT WE SHOULD HAVE BEEN HAPPY WITH IT BUT WE DIDNT. We booked a spacious flat for a relaxed and comfortable stay. Whilst discussing it with the owners we were told that there are about 80 pictures on various sides which don’t reflect to the actual flats , one need to guess .. there attitude was horrible insisting that we don’t know how to book and that AS WE DIDNT PAY YET WE SHOULD GO!!!! Leaving a family on the street with no place to go. They didn’t even offer a change or to help us find another suitable flat. We would pay extra if needed and if they offered to help!!! Horrible horrible attitude .. they insisted it was our fault we booked via ********** instead their own website. We find their business on hotels com which we use constantly , we DIDNT know they existed so they were actually saying ok you found our details on that provider , ditch them and book with us directly so we don’t pay them as well!!!! If their external providers are not using correct data then it’s their duty to deal with it and not expose their customers in such terrible situations. If they had at least offer to help find a suitable place for us or if they had not kept blaming us that would be ok. BUT THEY KNOW NOTHING ABOUT HOSPITALITY.