Via Fornace, Via Palù, 1/A, Castelnuovo del Garda, Veneto, 37014, ItalyVer datos del hotel
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1 noche
Valoraciones de usuarios
4.3/5
Muy bueno
54 valoración
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Valoraciones reales
Ubicación4.3
Instalaciones4.3
Servicio4.3
Limpieza4.3
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Todos los comentarios(54)
Valoraciones positivas(48)
Valoraciones con fotos/vídeo(22)
¡Estancia excelente!(7)
Muy buen servicio(5)
Valoraciones negativas(6)
colomboroberta
Habitación (Casa del mago)
Fecha de estancia: 2024 年 6 月
Viaje con amigos
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 2024 年 6 月 22 日
Excelente hotel bien tematizado.
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Roberta
Habitación (Bosque encantado)
Fecha de estancia: 2024 年 6 月
Parejas
4 valoración
5.0/5
Excepcional
Fecha de publicación: 2024 年 6 月 25 日
Hotel mágico. Todas las habitaciones son temáticas y son realmente hermosas. El personal es servicial y amable. Las comodidades del complejo son impecables. El traslado de equipaje desde el complejo hasta el hotel Gardaland también se realizó de forma gratuita.
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Vikingur
Habitación (Castillo mágico de hielo)
Fecha de estancia: 2023 年 7 月
Familias
2 valoración
3.5/5
Fecha de publicación: 2023 年 7 月 14 日
Llegamos tarde y el recepcionista fue increíble. Muy servicial y divertido, muy amable.
La habitación era divertida, a los niños les encantó.
La limpieza podría ser mejor y las cortinas no se limpiaron bien y tenían una mancha desagradable de vómito. Pero el chico de la limpieza lo arregló y fue amable al respecto.
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Marco
Habitación (Casa del mago)
Fecha de estancia: 2023 年 6 月
Familias
1 valoración
4.0/5
Muy bueno
Fecha de publicación: 2023 年 6 月 10 日
Todo bien, hotel muy bonito y limpio.
Personal amable y agradable
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Joakim
Habitación (Casa del mago)
Fecha de estancia: 2023 年 7 月
Familias
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 2023 年 8 月 26 日
Perfecto para un viaje en familia.
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Usuario invitado
Habitación (Bosque encantado)
Fecha de estancia: 2022 年 6 月
Familias
5 valoración
3.5/5
Fecha de publicación: 2022 年 6 月 30 日
Habitación agradable, almohadas incómodas y sábanas sucias, al menos en una cama. Por lo demás, es un buen hotel para alojarse en Gardaland.
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Ari9p
Habitación (Castillo mágico de hielo)
Fecha de estancia: 2024 年 5 月
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 2024 年 6 月 14 日
Loved everything about our stay from the themed rooms to the excellent service. Would recomend to everyone with small kids.
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Peggy Pot
Habitación (Casa del mago)
Fecha de estancia: 2023 年 8 月
Familias
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 2023 年 8 月 16 日
Hotel is great, comfortable beds, nice bathroom, clean. You get bottle of Water, Tea bags and coffee every day. I love it because it is very well sound proof room and you can hardly hear anything from outside. Also great Pool area. You need a cap for the hair. If you don't have it, you can buy it for 7eur at the Pool reception.
They can only improve some service at the reception desk. The lady was really confused. When we arrived, she hardly found us in the system and when we left, she wanted to charge us some food and drinks from the restaurant, that we did not have and did not order. We ased for the manager to come, but then she called somewhere and it was then ok. Beside that, the hotel was great, also shuttle Bus is a big plus. It drives you to the Gardaland and there you can switch a bus also to the city of Pescaria. Really great if you stay in the hotel for more than 1 day. The themed rooms are a wonderful experiance.
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Usuario invitado
Habitación (Bosque encantado)
Fecha de estancia: 2023 年 7 月
Viaje con amigos
4 valoración
5.0/5
Excepcional
Fecha de publicación: 2023 年 7 月 22 日
It’s close to the park. The room and hotel was impeccably clean. Breakfast had some things that could be better like a fresh selection of fruits and not canned, more organized, but there was people making fresh pastries there that you could see.
It is a little bit high price but it’s worth it at least for one night
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Massimiliano7 Lombardo
Habitación (Casa del mago)
Fecha de estancia: 2023 年 6 月
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 2023 年 6 月 20 日
Un esperienza Indimenticabile per i nostri bambini. Comsigliata la colazione
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Lauretta82
Habitación (Bosque encantado)
Fecha de estancia: 2023 年 6 月
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 2023 年 6 月 7 日
Albergo davvero grazioso,stanze pulite e molto accoglienti.per vivere un’esperienza unica con bambini.
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Usuario invitado
Habitación (Casa del mago)
Fecha de estancia: 2023 年 7 月
Familias
5 valoración
4.7/5
Fantástico
Fecha de publicación: 2023 年 7 月 23 日
Bellissima camera, bella struttura, personale competente ed attenzione ai dettagli
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Michela
Habitación (Casa del mago)
Fecha de estancia: 2023 年 9 月
Familias
2 valoración
5.0/5
Excepcional
Fecha de publicación: 2023 年 9 月 18 日
Tutto perfetto
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hewkin26
Fecha de estancia: 2024 年 8 月
Familias
4.0/5
Muy bueno
Fecha de publicación: 2024 年 8 月 21 日
Positives- Hotel was lovely and clean and staff friendly and happy to help with any queries. Facilities were good and children loved solving the puzzle to win the secret prize when we booked into our room. Breakfast buffet was great- huge selection and lots of variety. What was on offer is the same each day but such a range available there was plenty to chose from and have variety each day. Free shuttle bus to Gardaland was great. Negatives- Hotel is isolated for families who like to walk and explore local area. Peschiera is about a 2 mile walk away and do-able but first half of the walk is alongside a busy road with a white line marking out the pavement. Are a few things closer by but again you’d have to risk the road which I wouldn’t feel safe to do with toddlers/ babies, or any child likely to run ahead or off/ get distracted. You have to wear swimming caps in the pool which was fine, but only allow inflatables for babies. Children were disappointed they couldn’t use their rings as we were told it’s a relaxing pool and not allowed. The pool and changing rooms/ toilets are very clean though, and easy to get sunbeds as most people use the hotel as a base for Gardaland so the pool was never overcrowded. Last big negative was that we were told the wrong place to wait for our bus to get back to the airport. Luckily we doubted where we were told to wait and kept an eye on the main hotel entrance in case, so managed to make our pick up. Awful mistake though to make and needs to be clarified and rectified by reception staff for future guests. Would recommend the hotel as a base to explore Gardaland but agree you need a car to explore Lake Garda and surrounding areas fully as the hotel is quite secluded. A couple of nights is probably the most suitable length of time for a stay here.
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rice80
Fecha de estancia: 2024 年 8 月
Familias
3.0/5
Fecha de publicación: 2024 年 8 月 3 日
We stayed here on a weeks package deal. The hotel seems to be the cheapest and supplied with the least number of facilities of the 3 hotels on site. I assume the package operates only selects the cheaper rooms. The location for the theme park and free bus is good. The hotels are well kept, very clean and plenty of staff with very good language skills. The rooms were great. Adult and kid areas have different lights and tvs so you can be in same room but get kids go to bed at different times. Air conditioning and good clean bathroom. Areas for improvement Open all the access gates to each hotel so when walking from Peschiera del Garda you can get into Magic without have to go all the way round to the car park exit. Make vending machines work on cashless system or put in a shop where the bands could be used. Provide milk for the tea provided in the rooms. We asked for milk we told it would be sent up and we only got more tea and coffee packs. Had to source in a supermarket. Check in, allow travellers arriving via airport transfer to check in on early morning arrival and not have to wait until everyone checking out by 11am. Also provide package holiday companies the details to use self checkin. Pool time, for the summer extend the hours as there is no where else to lounge in the sun at the hotel. Or provide seating areas or loungers when people can go outside pool hours and not just park benches. Not like there are not enough loungers sacked on blocking the urinals in the gents changing rooms. Tips, you can use the bus to get to the park and then use the bus from park to station to get into Peschiera to avoid walking or taxis. I would say a week is too long at this location. Gardaland is a great theme park but the hotel is a little too far from transport links and outside restaurants. I would look at this for a couple of nights if doing the park or look to stay in Peschiera or another lakeshore town and go to Gardaland separately. Not a bad hotel, nicer than the Merlin hotels at Alton Towers in the U.K..