Summit Capitólio Hotel

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

Noah Hotel Capitolio

Pousada Vale do Chapéu

"Excelente! Ficamos no andar com vista para montanha! Muito limpo, atendimento personalizado! Donos são extremamente atenciosos, são eles que atendem e cuidam de todos os detalhes! Muito lindo o jardim muito bem cuidado! Café manhã muito bom, quarto limpo e com varanda"

Pousada Morada Dos Pássaros

"Local limpio y con buena zona de ocio. Pero faltaba el básico: no había toalla de baño ni jabón en las habitaciones. Mi habitación tampoco tenía refrigerador. En el café, faltaba el básico también, ya que no tenía pan completo ni huevos. ¡Puede mejorar mucho! Y un lugar para descansar. Fui a una excursión y no quiero volver. Los funcionarios son atentos, pero el albergue tiene mucho que mejorar ...Por estar en la zona rural, podría tener un bar con opciones de productos y peticiones para la venta."

Balneário do Lago Hotel

Pousada Fecho da Serra

Collegare Hotel

Obbá Coema Village Hotel

"The hotel is very beautiful, clean, friendly staff. As we were out of season, was quiet. So the food was not served self. It was a la carte. But very good. It was a huge, very tasty swimming pool. The staff working was very careful and friendly."

Pousada Flores de ipê