Charming house - fisherman's house by the sea

Résidence Lagrange Vacances les Hauts de la Houle

"Fine location close to the harbour and the oyster market. But… this is probably well suited for families with smaller kids who want to play in the pool. However - Promotion pictures do not reflect the reality. Interior is worn out with cupboards almost popping out, when being opened, damaged kitchen table and other furniture also with broken off elements. Even worse - when taking over the house, they ask for a cleaning fee (or you do it yourself), but they do not ensure proper cleaning. In our situation, pillows were stained with old milk or food, walls in the hallway with plenty of black finger marks, fridge was not clean and smelling of old food. And the bathtub filled with yellow marks of unknown age. Sleeping pillows also with old stains from previous residents. Upon complaining of the poor quality and the lack of cleaning, they sent a cleaning assistant after 2 days. And it helped. But interior was not fixed. We left 3 days prior to planned due to the poor conditions of the house. Asking for a cut of the cleaning fee with reference to the first two days in a dirty house. Suddenly the property manager did not remember having received any complaints even though having accepted to send out personnel for extra cleaning. And even though he had the documentation in front of us. Result: full rental fee for a property not in full condition (even when recognising it should not be as brand new). Full cleaning fee, even though we had two days with a dirty property. Not even an excuse for the poor quality and experience. Recommendation: choose elsewhere, or ask for an up front discount, if things are not as described in the material. We do NOT recommend the Cancale Lagrange Vacances at the full price."