Valoraciones de Rydges Camperdown

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear about your experience and sincerely apologise for the distress and discomfort caused during your stay. The concerns you’ve raised regarding cleanliness and pest control are certainly not reflective of the standards we strive to maintain, and we take this matter very seriously.While we appreciate you bringing this to our attention at the time, we regret that our response did not provide you with the reassurance and resolution you expected. Please be assured that your comments have been shared with our housekeeping and management teams for immediate review and corrective action, including a thorough inspection of the room and reinforcement of our pest control measures.We understand how important a clean and comfortable environment is, especially at the value you expect, and we are disappointed that we did not meet those expectations on this occasion.Thank you again for your feedback. We hope to have the opportunity to restore your confidence in us in the future.Kind regards,Ray Ng | Duty Manager

Respuesta del alojamiento: Hi CH,Thank you so much for your wonderful 10/10 review.We are delighted to hear that you enjoyed our warm and welcoming staff, convenient and reasonably priced parking, spacious rooms, and effective soundproofing. It is also great to know that our fast lifts and convenient location, with easy access to food outlets, the University of Sydney, and nearby hospitals, contributed to a positive stay.Your kind words mean a lot to our team and serve as great encouragement to continue delivering exceptional guest experiences.We truly appreciate your support and look forward to welcoming you back to Rydges Camperdown Sydney in the near future.

Respuesta del alojamiento: Hi,Thank you for your wonderful review and for choosing to stay at Rydges Camperdown.We're delighted to hear that you found our location convenient and enjoyed easy access to public transport. It's also great to know that you found your room clean, quiet, and well-equipped with everything you needed for a comfortable stay.We truly appreciate your kind comments about our facilities and parking options. Most importantly, we're thrilled to hear that you plan to stay with us again on your next visit to Sydney.We look forward to welcoming you back soon.Kind regards,Rydges Camperdown Hotel

Respuesta del alojamiento: Dear guest, Thank you for your feedback! We’re happy you enjoyed the room, the city view, and the breakfast. We appreciate your comments about housekeeping and supplies and will use them to improve. We hope to welcome you again in the future!Warm regards, Alessa - Front Office Manager

Respuesta del alojamiento: Dear Guest,Thank you for your wonderful feedback and recommendation.We're delighted to hear that you found our hotel affordable, clean, and comfortable, and that our friendly team helped make your stay a great value experience. It's also great to know that our convenient location close to local amenities added to your enjoyment.We truly appreciate your support and look forward to welcoming you back to Camperdown in the near future.Kind regards,Fahim Duty Manager

Respuesta del alojamiento: Thank you for your wonderful review!We're delighted to hear that you enjoyed our spacious and clean rooms, and that our friendly staff helped make your stay a pleasant one. It's also great to know that you found the underground parking convenient and hassle-free, adding to the overall comfort of your visit.We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Kwabena FrimpongFront Office Manager

Respuesta del alojamiento: Dear guest, Thank you for your feedback, and I’m very sorry to hear about your experience. Please accept our sincere apologies for the cleanliness issue in the bathroom. We are addressing this immediately with our housekeeping team to ensure this does not happen again.We also apologise for the early disturbance before checkout time. That should not have happened, and we’ll be reminding HSK staff to respect the designated check-out policy moving forward.We appreciate you bringing these concerns to our attention and will use this as an opportunity to improve. If you're open to discussing this further, please feel free to contact us directly.Warm regards, Alessa Front Office Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you so much for your kind words! We’re delighted to hear that you found our staff helpful and pleasant, and that you enjoyed the cleanliness and comfort of your room. It’s also great to know our location made it easy for you to explore the city and nearby dining options.We truly appreciate your loyalty and look forward to welcoming you back every time you travel to Sydney!Warm Regards, Ray Ng | Duty Manager

Respuesta del alojamiento: Dear guest,Thank you for sharing your feedback. We’re glad to hear that you found the rooms spacious and appreciated the convenient location, with nearby dining options and easy access to public transport.We’re sorry to learn that your stay was affected by cleanliness concerns and noise disturbance. This is certainly not the experience we want our guests to have. Your comments about the soundproofing and the knocking noise you experienced are concerning, and we will pass this on to our maintenance and housekeeping teams to investigate and improve.We appreciate you bringing these matters to our attention, as guest feedback helps us identify areas where we can do better. We hope to have the opportunity to welcome you again in the future and provide a more comfortable and restful stay.Warm regards,Kwabena FrimpongAssistant Front Office Manager

Respuesta del alojamiento: Hello GaneVKG,Thank you for sharing your feedback and for highlighting the helpful service you received from our reception and housekeeping teams. We’re pleased to hear that our staff were friendly and assisted you during your stay.We appreciate your comments regarding the facilities and room amenities. Your feedback about items such as slippers and the condition of the kettle has been noted and shared with our team, as maintaining our rooms and equipment to a good standard is very important to us.Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Warm regards,Kwabena FrimpongAssistant Front Office Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you enjoyed our spacious rooms and found the multiple beds convenient for your stay. We hope to welcome you back again soon.Warm regards,Ray Ng | Duty Manager

Respuesta del alojamiento: Good afternoon,Thank you for your wonderful review. We’re delighted to hear that you had such a relaxing stay and that our team made you feel welcome with friendly and polite service. It’s also great to know you enjoyed our breakfast selection. Your kind words truly motivate our staff, and we’re thrilled that you would choose to stay with us again. We look forward to welcoming you back in the future.Warm regards,Kwabena FrimpongAssist. Front Office Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed a smooth check-in experience, found your room spacious, and were comfortable during your stay. We appreciate your comments regarding the car park pricing and size, and we understand how this may be challenging for larger vehicles. Your feedback is valuable and has been noted. We are also glad you enjoyed our convenient location and the nearby cafés. We hope to have the opportunity to welcome you back again in the future.Kind Regards,Ray NG | Duty Manager