Valoraciones de Rydges Camperdown, an EVT hotel

Respuesta del alojamiento: Dear guest, Thank you for your feedback! We’re happy you enjoyed the room, the city view, and the breakfast. We appreciate your comments about housekeeping and supplies and will use them to improve. We hope to welcome you again in the future!Warm regards, Alessa - Front Office Manager

Respuesta del alojamiento: Dear guest, Thank you for your feedback, and I’m very sorry to hear about your experience. Please accept our sincere apologies for the cleanliness issue in the bathroom. We are addressing this immediately with our housekeeping team to ensure this does not happen again.We also apologise for the early disturbance before checkout time. That should not have happened, and we’ll be reminding HSK staff to respect the designated check-out policy moving forward.We appreciate you bringing these concerns to our attention and will use this as an opportunity to improve. If you're open to discussing this further, please feel free to contact us directly.Warm regards, Alessa Front Office Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you enjoyed our spacious rooms and found the multiple beds convenient for your stay. We hope to welcome you back again soon.Warm regards,Ray Ng | Duty Manager

Respuesta del alojamiento: Good afternoon,Thank you for your wonderful review. We’re delighted to hear that you had such a relaxing stay and that our team made you feel welcome with friendly and polite service. It’s also great to know you enjoyed our breakfast selection. Your kind words truly motivate our staff, and we’re thrilled that you would choose to stay with us again. We look forward to welcoming you back in the future.Warm regards,Kwabena FrimpongAssist. Front Office Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed a smooth check-in experience, found your room spacious, and were comfortable during your stay. We appreciate your comments regarding the car park pricing and size, and we understand how this may be challenging for larger vehicles. Your feedback is valuable and has been noted. We are also glad you enjoyed our convenient location and the nearby cafés. We hope to have the opportunity to welcome you back again in the future.Kind Regards,Ray NG | Duty Manager

Respuesta del alojamiento: Good evening,Thank you for taking the time to share your detailed feedback. We sincerely apologise for the condition of your room upon arrival and for the discomfort you experienced during your stay. This is certainly not the standard we strive to provide, particularly regarding cleanliness, freshness, and guest comfort.We are especially concerned to hear about the odour in the room and the condition of the bedding, as fresh linen and a clean environment are fundamental expectations. Please accept our apologies for the inconvenience and frustration this caused, particularly given the significance of your stay over New Year’s Eve.Your comments have been escalated to our housekeeping and management teams for immediate review to ensure this does not occur again. We truly regret that this impacted your experience and did not reflect the value you expected.Should you be open to it, we would appreciate the opportunity to discuss this further and restore your confidence in our hotel. Thank you again for bringing this to our attention.Warm regards,Kwabena FrimpongRydges Camperdown

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We understand how important access to a microwave can be when traveling with a small child, and we regret that we were unable to accommodate your request. We are also very sorry to hear about your interaction with our staff. This is not the level of service we aim to provide, and your comments regarding professionalism have been shared with our management team for review and additional training.While we are glad to know that you found the room clean, we apologize for the unpleasant odor from the carpet. This matter has been reported to our housekeeping and maintenance teams so it can be addressed promptly.Your feedback is valuable to us, as it helps us improve our services.Warm Regards,Ray Ng | Duty Manager

Respuesta del alojamiento: Good Morning,Thank you so much for your kind words and for rating your stay a 9.5 – we’re thrilled to hear you had a wonderful experience at Rydges Camperdown!We truly appreciate your recognition of our team; it means a lot to know that our staff made a positive impact from start to finish. We’ll be sure to pass on your thanks to everyone involved.We hope to welcome you back again soon for another amazing stay!Warm regards,Ray Ng Duty Manager | Rydges Camperdown

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found your room clean, comfortable, and conveniently located during your stay. We understand how important it is to be close to loved ones during challenging times, and we hope your mother is doing well. If there’s anything we can do to make any future visits more comfortable, please don’t hesitate to let us know.Warm Regards,Kwabena Frimpong | Duty Manager

Respuesta del alojamiento: Dear Rusty,Thank you for sharing your detailed feedback. We’re pleased to hear that you found your room clean and tidy, enjoyed the comfortable bed, fresh-air window, blackout blinds, and the excellent view. We truly appreciate those positive notes.We’re sorry to learn that several aspects of your stay fell short. Your comments about the soap refills, the slow check-in process, and the uncertainty around our systems are very important to us. We will be addressing this with our team to ensure smoother service and better communication moving forward.Regarding gym access, we apologize that this information wasn’t provided during your stay. We do offer access to a nearby fitness facility, and we’ll make sure this is clearly communicated to all guests upon arrival.We also appreciate you mentioning the brightness of the air-conditioning control panel. We understand how this can affect rest, and we’ll look into possible solutions.Thank you again for your honest feedback—it helps us improve.Warm Regards,Ray NG | Duty Manager

Respuesta del alojamiento: Dear Valued GuestThank you for your wonderful feedback! We’re glad you enjoyed our great location and service, and that the short drive to the city was convenient. We look forward to welcoming you again.Warm regards,Ray Ng | Duty Manager

Respuesta del alojamiento: Good EveningThank you for taking the time to share your feedback.We're pleased to hear you noticed an improvement in cleanliness since your last visit—that’s great to know. We're also glad you continue to find value in our location.We understand not everything hits the mark, particularly with the coffee and dining options. Your comments help us identify where we can do better, and we appreciate your honesty.We hope to welcome you back again soon.Warm regards,Ray Ng Duty Manager | Rydges Camperdown

Respuesta del alojamiento: Good afternoon,Thank you for taking the time to share your feedback. We're glad to hear that you found the receptionist lovely, the bed comfortable, and appreciated thoughtful touches like the sugar options and our 11am check-out time.We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay, as well as the challenges with the air conditioning and carpark. This is certainly not the standard we strive to uphold, and we sincerely apologise for the inconvenience and discomfort caused.Your comments have been shared with our housekeeping and maintenance teams for immediate review and action. We also appreciate your feedback about the room amenities and will take this into consideration as we work to improve the guest experience.Thank you again for your valuable insights. We hope you’ll consider giving us another opportunity to provide you with the stay you expected and deserve.Warm regards,KwabenaDuty Manager | Rydges Camperdown