Valoraciones de Sure Hotel by Best Western Caen Memorial

Respuesta del alojamiento: Dear Sir, Thank you for taking the time to share your experience. We are delighted to read that you appreciated the cleanliness of our hotel, the comfort of the rooms and the courtesy of our staff. We take good note of your remark concerning the absence of a kettle in the rooms. Although we have opted for coffee machines, we understand that this may not be suitable for all our guests. Regarding your experience in the restaurant, it is a real disappointment for our team to read that nothing was to your taste. We do our best to delight our guests with carefully prepared dishes using local, quality produce. We regret that our culinary offer did not satisfy you. As far as the bar is concerned, we offer 6 types of beer, 2 draught and 4 bottled, with a base price of €5.50. Depending on your choice and the type or volume of the drink, the price will vary. We hope to have the pleasure of welcoming you back to Caen, and we will do our utmost to offer you an even more satisfying experience. Management team Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20

Respuesta del alojamiento: Dear Anne We are delighted that the hotel lived up to your expectations. However, we are sorry to hear that you were not satisfied with our restaurant offer. Our aim is to offer a cuisine based on local products. It would appear that the choice of meals included in your package was not to your liking, and we take good note of this. We make sure that each customer finds a dish to their taste and our menu is constantly evolving. We hope to have the opportunity to welcome you again so that you can discover the other facets of our gourmet and traditional cuisine. Estelle - General Manager Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20

Respuesta del alojamiento: Dear Sir, What lovely feedback you have given us, and a big thank you from the whole team, who are touched by your kindness! We are delighted that you have highlighted the renewal of the establishment following the recent refurbishment. Everything has been designed around a modern, cosy decor to make you feel just as at home! Your comment on the comfort of the room and the quality of the bedding is extremely pleasing. The swimming pool is also being refurbished and will reopen in April. We hope you have been able to enjoy the ideal location of our hotel to discover the cultural life of Normandy and visit the tourist sites of the region. We look forward to seeing you again, Estelle - General Manager Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20