Tropical Casa Laguna

El hotel goza de una ubicación muy céntrica en Cabarete, y todo es fácilmente accesible a pie: cafeterías, restaurantes, bares y la extensa playa de arena. El hotel cuenta con dos piscinas y un jacuzzi. Los jardines están muy bien cuidados y el hotel es muy agradable. Hay numerosas tumbonas y sombrillas para relajarse junto a la piscina. Las habitaciones son luminosas y acogedoras, con una cama grande y un amplio armario con espejo. Cada habitación tiene terraza o balcón. El baño siempre tiene agua caliente para ducharse.

Tropical Casa Laguna is a very relaxing and beautiful hotel. The rooms are tastefully decorated with woodgrain tile and comfortable beds, the pool area is huge and beautiful with a swim up bar, everything is extremely clean, there is a large on-sight parking lot, and it's centrally located in the heart of Cabarete. Everyone was very friendly and helpful, including the security guards at the front gate. It was a great stay!

Horrible beds; rock hard. No hot water. System runs on solar power, no sun= no hot water. Several Long term travellers reported no hot water in weeks! Room full of mosquitoes upon check in. Asked for a different studio/kitchen room, lied about availability and offered a lower valued room instead for same higher price. Saw on internet studio/kitchen rooms were available. Decided to check out early, no refund of course, as the beds were so bad I suffered with very sore back. The only plus is the location to beach and restaurants.

I am an honest man and do not like leaving negative reviews, but felt like everyone should be warned. This is not a three or four star hotel. As soon as we were checking in, we knew we were in trouble. We immediately asked for another room, but were denied. In subsequent in-person, communication and emails they claim that they tried to show us other rooms while present, but that we declined. That is an untruth. Upon arrival, they informed us that there may be no hot water on cloudy days! Further, they informed us upon check-in that the TV only had Netflix and YouTube. Worse, our TV didn’t even work. There were small bedside tables, but no place to lay luggage in the room, no table or desk. Room was was extremely small —and plain. The compound itself is nice enough, nice pool area—but the pictures to promote the resort are framed in such a way as to misrepresent. We tried negotiating with the management on multiple occasions, but they kept saying that we were free to try other rooms, but we had already moved and were in another contract. Claims there is direct beach access, but you do have to cross the road and walk for a bit. Not terrible, but I would not call it direct beach access. claim bilingual staff, which was not the case. We asked for a financial compromise of any sort—denied. We stayed one night (out of the14 reserved) and then left for the Velero Resort, which is just down the road. Very very nice. Highly recommend that resort. Character matters…so buyer beware.

The location was fantastic. The complex has everything you need, pool is well maintained.