Radisson Hotel Budapest Budapart

El hotel Radisson Budapest aún no me ha devuelto el depósito de garantía. Mi fecha de entrada fue el 11 de octubre de 2025 y mi salida el 13 de octubre de 2025. Radisson me cobró 129.704 HUF en mi tarjeta, a pesar de que pagué el importe total de la habitación al registrarme. Según la política del hotel, el depósito de garantía se reembolsará al momento de la salida o en un plazo de 33 días. Sin embargo, a día de hoy, 8 de diciembre de 2025, aún no he recibido el reembolso.

Un poco lejos del centro de la ciudad, la recepción es súper profesional y da una buena primera impresión del hotel, pero la limpieza todavía parece un problema, las habitaciones son demasiado polvorientas para un hotel tan nuevo.

En un hotel de 4 estrellas, no había secador de pelo. Tuve que llamar para pedirlo. Además, la nevera de la habitación no funciona. Le pregunté a recepción si debía guardar la comida en la nevera. Sin embargo, me pidieron que lo consultara personalmente con el restaurante, como si fuera mi problema.

Pasamos tres noches allí y disfrutamos mucho del desayuno. En general, fue una buena estancia; era tranquilo por la noche y se puede estar tranquilo. Creo que es una zona nueva, ya que el taxi tiene dificultades para localizarnos.

[Terrible customer service and system management — Avoid this hotel] Prior to my stay, I emailed the hotel and was reassured that I could remain in the same room throughout my separate bookings, only needing to visit the reception on official check-out dates. However, my key card was deactivated during my stay, locking me out. Contrary to the initial email, they actually required me to drop by the front desk every single day to refresh the key. When I raised this issue, the front desk staff refused to even check our previous email exchange. Instead, they raised their voice, persistently argued that I misunderstood, and spent forever trying to prove the hotel was right. They completely ignored the fact that I was locked out, offered zero apology, and maintained a shockingly defensive attitude. The severe lack of communication, combined with arrogant, rude, and unapologetic staff who argue with guests, made my stay extremely stressful and uncomfortable. I highly recommend avoiding this property.

The location is good and the room is pleasant. The fruits at breakfast are delicious. It was nice to have mini pancakes.

Close to the Alee shopping mall. The hotel service is excelent. The breakfast is good. The rooms are clean but a little bit dark.

My stay was deeply disappointing due to unprofessional service. The male receptionist, in particular, seemed disinterested in his job—when I asked him to arrange a taxi, he appeared reluctant to reply and offered minimal assistance, as if helping guests was beneath him. The air conditioner was non-functional—the room remained extremely hot all night, making it impossible to sleep comfortably. Housekeeping was equally subpar: the cleaner failed to refill basic essentials like tissue paper and hand soap, despite daily servicing claims. For the price I paid at a 4-star hotel, I expected professionalism, basic courtesy, and functional amenities. Management must urgently address staff training, maintenance checks for air conditioning, and housekeeping audits to meet industry standards. Until then, I strongly advise travelers to reconsider booking here.