Valoraciones de NH Carrefour de L Europe

Respuesta del alojamiento: Estimado huésped: Gracias por tomarse el tiempo de dejar un comentario después de su estancia en NH Carrefour de l'Europe. Lamentamos que no pudimos cumplir con sus expectativas. De hecho, nuestra capital es muy animada, lo que se adapta a nuestros huéspedes o no. Si vuelves a Bruselas, deberías probar uno de nuestros otros hoteles que están menos céntricos, estoy seguro de que encontrarás el adecuado. Saludos cordiales, Célina, equipo de recepción

Respuesta del alojamiento: Estimado , Gracias por elegir nuestro hotel para su estancia en Bruselas. Nos alegra saber que tuvo una estancia agradable y que disfrutó de nuestra hermosa ciudad. Esperamos verle nuevamente en un próximo viaje a Bruselas. Atentamente, blanca Equipo de recepción

Respuesta del alojamiento: Querido invitado, Nos gustaría agradecerle por haber tenido el tiempo de dejar un comentario sobre su reciente estancia en NH CARREFOUR DE L’EUROPE. Estamos encantados de leer que disfrutó de nuestra ubicación ideal. Es perfecto para conocer la encantadora ciudad de Bruselas. Nos alegra que haya encontrado útil a nuestro personal y que le hayan ayudado cuando lo necesite. Felizmente, compartiría los comentarios con ellos. Damos gran importancia a todos los comentarios de nuestros clientes. Éstos nos permiten mejorar nuestros servicios y desafiarnos o guiarnos en las mejoras a realizar y/o confirmar nuestro buen servicio. Sin embargo, nos gustaría disculparnos por las molestias ocasionadas por la alfombra del cuarto piso. Tomamos nota de su comentario e informaremos al departamento correspondiente. Gracias por su confianza y esperamos darle la bienvenida nuevamente pronto. Atentamente, Mishelle - Oficina principal

Respuesta del alojamiento: Dear Guest,Thank you very much for your kind words and for highlighting our location near Brussels Central Station, as well as the cleanliness and surroundings of our hotel. We’re delighted you enjoyed your stay overall.We sincerely apologize for the inconvenience regarding the city tax. In some cases, online booking platforms may not transfer the tax payment directly to the hotel, which can unfortunately result in a duplicate charge. We understand how frustrating this must have been and will review the situation with Trip.com to avoid similar issues in the future.Your feedback is very valuable to us, and we appreciate you bringing this to our attention. We hope to welcome you back soon and ensure your next stay is seamless from start to finish.Warm regards,Jordi Ponce - Front Office Assistant Manager - NH Carrefour de l' Europe

Respuesta del alojamiento: Dear CNK,Thank you so much for your outstanding feedback and for choosing to stay with us again. We’re delighted to know that your room was just as clean, spacious, and well-equipped as you remembered, and that our location near the train station made it easy for you to explore destinations like Brugge and Ghent.Your loyalty means a great deal to us, and we’re thrilled that both our amenities and service continue to meet your expectations. We look forward to welcoming you back for your third visit and making it just as memorable as the last.Warm regards,Jordi Ponce - Front Office Assistant Manager - NH Carrefour de l' Europe

Respuesta del alojamiento: Dear M. Chokochan,Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our perfect location and the beautiful view of the Grand Place from your room.It’s also great to know that our cleanliness and service met your expectations. Your kind words mean a lot to our team, and we’re thrilled that your stay was such a positive experience.We look forward to welcoming you back soon for another memorable visit to Brussels.Warm regards, Jordi Ponce - Front Office Assistant Manager - NH Carrefour de l' Europe

Respuesta del alojamiento: Dear Guest,Thank you very much for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location near the station and tourist attractions, as well as the spacious bathtub in your room.We sincerely regret that the room odor did not meet expectations. Please accept our apologies for this inconvenience. Your comments have been shared with our housekeeping and maintenance teams to ensure this is promptly addressed and prevented in the future.We truly appreciate your balanced review and your recognition of our service and surroundings. We hope to welcome you back again soon, and we’ll do our best to make your next stay even more comfortable.Kind regards,Jordi Ponce - Front Office Assistant Manager - NH Carrefour de l' Europe