Valoraciones de Steigenberger Icon Wiltcher's

Respuesta del alojamiento: Dear Yaoyaohaobaobei, Warm greetings from Steigenberger Icon Wiltcher's ! On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.We would like to deeply thank you for the positive feedback regarding your stay in our Property.It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend our hotel.Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. Yours sincerely,The Steigenberger Icon Wiltcher’s TeamChristophe DiasGuest Relations Agent

Respuesta del alojamiento: Dear Mrs. Chew,Warm greetings from Steigenberger Icon Wiltcher's!Thank you very much for your lovely review. We were truly touched by your kind words regarding your recent stay at our establishment.It is wonderful to know that you enjoyed the grand atmosphere of our lobby and that our team could assist in making your arrival more comfortable by taking care of your luggage. We are also delighted that you appreciated the cleanliness of our rooms and found our location to be a convenient choice for your city walks through Brussels.Your appreciation means a great deal to us, and it was a sincere pleasure to have you as our guest. We would be delighted to welcome you back to the hotel whenever your travels bring you back to our beautiful city.Best regards,The Steigenberger Icon Wiltcher’s Team

Respuesta del alojamiento: Dear Valued Guest,Warm greetings from Steigenberger Icon Wiltcher's!Thank you so much for taking the time to share your candid feedback. While we are genuinely sorry to hear that your stay was anything but seamless, we appreciate the opportunity to address your concerns with the transparency and care a 5-star standard demands.Our spa is operated as an exclusive collaboration with an elite wellness brand, ensuring that our guests have access to specialized treatments and facilities that go far beyond a standard hotel offering. This partnership allows for a high-touch, bespoke environment led by experts in their field. While this does involve a separate access fee, it ensures that the spa remains a dedicated sanctuary for focused rejuvenation.We often hear from guests who appreciate the heritage and "old world" grandeur of our architecture—a style that newer builds simply cannot replicate. That said, we are constantly working to balance that historic soul with the modern conveniences you deserve, and your feedback is a vital part of that refinement process.Whatever the arrangement with our partners, your billing experience should be effortless. We are looking into the double-taxation error immediately to ensure this is rectified. Transparency and precision are the hallmarks of our service, and we regret that we missed the mark on this occasion.Thank you again for sharing your thoughts with us. It is through the honest perspective of our guests that we are able to polish our service and maintain our commitment to excellence.We would be honored to welcome you back in the future to provide the flawless, elevated experience you truly deserve.Best regards,The Steigenberger Icon Wiltcher's Team

Respuesta del alojamiento: Dear LorenzoS95,Warm greetings from Steigenberger Icon Wiltcher's.Thank you very much for sharing your feedback regarding your stay at Steigenberger Icon Wiltcher’s.We are delighted to hear that you appreciated our hotel’s prime location and its elegant appearance. At Steigenberger, we place great importance on each and every guest request and always strive to provide a personalized and memorable experience. We sincerely regret that the pick-up service was not available upon your arrival and understand how this may have impacted the feeling of being welcomed.Please rest assured that your comments have been shared with our team to ensure that we continue improving our services and attention to detail for all our guests.We very much hope to have the opportunity to welcome you again very soon and to provide you with the exceptional experience and care that reflect the high standards of Steigenberger Icon Wiltcher’s.Kind regards,Christophe DiasGuest relation

Respuesta del alojamiento: Dear Valued guest,Warm greetings from Steigenberger Icon Wiltcher's. Allow us to express our sincere thanks for choosing Steigenberger Wiltcher’s during your recent stay in the heart of Brussels. It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us. Our teams were very sensitive to your positive & lovely feedback regarding your stay with us and we thank you warmly. We work with passion every day to offer you the best stays and we are delighted when we succeed! Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your entire disposal should you require any further assistance or information. With best regards, Christophe DiasGuest Relations

Respuesta del alojamiento: Dear pitipat7,Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your visit & we very much thank you for your lovely feedback regarding your stay in our property. Our teams are more than delighted to learn that your experience with us was a real success! Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your entire disposal should you require any further assistance or information.Sincerely yours,The Steigenberger Icon Wiltcher's TeamChristophe Dias Guest Relations

Respuesta del alojamiento: Dear Joanne18,Warm greetings from Steigenberger Icon Wiltcher's.Allow us to express our sincere thanks for choosing Steigenberger Wiltcher’s during your recent stay in the heart of Brussels.Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. We understand how disappointing this must have been and deeply regret not having met your expectations on several points, especially regarding communication, cleanliness, and the services offered.Please be assured that your comments have been forwarded to the relevant departments, and we are doing everything possible to address these issues and ensure a better experience for all our future guests.We are sorry to hear that your stay did not fully meet your expectations. Thank you very much for your feedback, which helps us improve our services.Please feel free to contact us if you need any further information or assistance. We remain at your complete disposal.Best regards,The Steigenberger Icon Wiltcher's Team

Respuesta del alojamiento: Cher(e) Thor97Chaleureuses salutations de la part du Steigenberger Icon Wiltcher's.Au nom du Steigenberger Icon Wiltcher's, nous tenons à vous remercier chaleureusement d'avoir choisi notre hôtel lors de votre séjour à Bruxelles.Ce fut un réel plaisir de vous accueillir dans notre établissement lors de votre récente visite et nous vous remercions pour vos commentaires et remarques constructives concernant notre hôtel et votre séjour.Nos équipes ont été très heureuses d'apprendre que votre séjour s'est très bien déroulé, que vos attentes ont été satisfaites.Une fois de plus, nous vous remercions d'avoir choisi l'hôtel Steigenberger Icon Wiltcher's et de nous avoir fait part de vos précieux commentaires.Notre équipe dévouée se réjouit déja de vous accueillir dans un avenir proche.Nous restons à votre entière disposition en cas d'informations complémentaires.Bien cordialement,L'équipe du Steigenberger Icon Wiltcher's