Hotel Van Cleef

I’ve not really wanted to write this review as I only ever write good ones but I decided to incase anyone finds themselves in the same situation. We booked this hotel for 3 days over Christmas and it was just myself and my husband, we wanted something cozy and special. We decided to book the suite with canal views which was the highest priced and best category room option. We thought it is justified as we are spending Christmas Day and wanted to spend time in the room with some champagne and food etc. The room we got was not the room advertised on the website or *********** with big windows and canal views, it was the loft type room that was quite tired with small windows in the roof so in order to see the canal you had to stand up and poke your head through. There was however a normal window at the side of the bed which looked onto the car park. The owner advised us that this is one of the suites they offered to guests but the one that I thought I was booking had been reserved now by another guest … although we were both paying the same price. We did try to make other reservations elsewhere but as it was Christmas obviously everywhere was full so we just had to swallow it. Another thing is the extra cost of breakfast, for these prices they could at least give you the continental breakfast … and if you want eggs it’s another cost again. I must add that when checking out my husband spoke to the owner about our disappointment with the room and he reduced the price slightly. All in all the hotel is beautiful and the staff were nice, I just wish we would have booked somewhere else in Bruges for our special trip.

What a fantastic experience. The hotel staff are super friendly and helpful. In fact, one stood out in the rain when we left to open the car park - which sums up the attention to the customer. When you first enter the hotel, you are struck by the sheer style of the place. A drink is provided when you check-in, and your bags appear in your room as if by magic. The rooms are lovely. The location is also great. It is in a lovely residential part of Bruges, but it is an easy walk to everything. But the best part is the breakfast. AMAZING. I could have spent all day eating and drinking. Hotel Van Cleef is for you if you want to be spoilt and like style. PS. I was traveling with two young boys treated very nicely by everyone.

One of the nicest hotels I've stayed in. It is among the 150 hotels that must be seen by tourism authorities. History, decoration and service are in perfect harmony with each other. You can master the details in photos and videos. The service quality is top notch. The employees are incredibly educated and cultured. A hotel that has been a family for years, with its building and employees dating back to the Van Cleef dynasty.This luxury boutique hotel where style comes with substance, where classical is mixed with contemporary and where cutting edge facilities are combined with good old-fashioned service standards.