Yarrow Hotel

A party was going on until midnight and I could not sleep well. The breakfast was very lovely.

Pretty bummed on check in. I booked the room on the site about 1:45 and then we headed over to see if at 2:00 there was a chance to check in a bit early. We inquired if that was possible and we were told that not a single room was ready and that check in was 3:00. I have literally never had that happen, I've always experienced a 'I'll check to see if your room might be ready." The no rooms was not believable. Next we asked if we could sit in the bar have a drink and some sandwiches we happen to have with us and we were told 'no, you can eat outside'. England in February. Also disappointed that it wasn't clear the spa/sauna was not an amenity included at the property but an extra per person charge and needed booking. On a plus note, we did book and the private space you get with booking is so nice. When we returned after 3:00 and checked in we got to the room, few more bummer things. Bed was large and nice with two thin pillows only on it. How uninviting for that quality hotel. We found some extras. Also, no bar soap for washing hands. Have to use their little plastic shower gel for that. Another plus note, breakfast was really nice and hearty and staff very accommodating.

Beautiful room, attentive staff, lovely spa treatments, good food and plenty of parking. Highly recommended

We were very much impressed with The Yarrow. The facilities, the staff and the breakfast were all excellent. I would highly recommend it!

Disastrous Experience: Unprofessional Receptionist and Lazy Breakfast Staff I recently had the misfortune of staying at this local hotel that, unfortunately, only caters to locals. My two-night reservation made through ******* turned into a nightmare thanks to the abysmal service provided by the receptionist and breakfast staff. Upon arrival at the hotel, I inquired about an early check-in, as ******* had informed me that it would cost £10 to check in at 12pm instead of 3pm. However, when I approached the receptionist at 12:53pm, she insisted that the early check-in would cost £30 (£10 per hour). When I attempted to question her calculation, she responded with rude and dismissive behavior, showing a complete lack of professionalism. Her demeanor suggested a simple and uneducated individual who was ill-equipped to handle even basic customer inquiries. As if the receptionist's behavior wasn't enough, the experience with the breakfast staff further compounded my disappointment. The breakfast provided was incredibly basic, and even then, items were frequently running out. Despite numerous requests from myself and other guests for items to be refilled, the staff showed a blatant disregard for customer satisfaction. Their laziness and indifference only added to the frustration In conclusion, my experience at this local hotel was nothing short of disastrous. From the unprofessionalism of the receptionist to the apathy of the breakfast staff, it's c

Really lovely hotel, clean & contemporary. All staff very helpful & friendly, nothing too much trouble. Good parking & easy walk into Broadstairs Had excellent back massage in Spa which is a lovely bonus to staying here.

Lovely hotel with really friendly and helpful staff. Rooms are spacious and well maintained and the breakfast is great. This was our fourth stay and we will definitely be back again !

We have stayed at the Yarrow many times and we had another good stay although I have noticed a few changes this time. In the bar we had to search for drinks menu and when our cocktails were served we weren’t given any garnish or coaster which is usual. At breakfast it’s self serve unless you order off menu and tea and coffee is from a flask where before it was freshly served. In the bedroom it appeared very clean but I found someone’s medication in the bedside cabinet which suggests it wasn’t checked thoroughly. There was no restaurant open for the Sunday night or the Monday night but the rate was very reasonable so we understand if we booked for these nights we would have to walk into town or have bar food. As it was a Birthday celebration we wanted a special meal so we didn’t eat bar food. The bar lacked atmosphere with very bright lighting and quiet. The welcome was good and reception were helpful but we’ve just noticed a few minor issues compared to the usual standard. We understand many staff are students so we are not going to complain but I wonder if the supervision is less than previously. Overall a good location and pleasant stay in Broadstairs.

We spent 2 nights at the Yarrow Hotel. Our room was a very good size, with a large comfortable bed and well-appointed bathroom. All the furnishings and decor look like new. In fact that is the same throughout the hotel corridors and in the bar/lounge. Breakfast was very good, with a buffet plus some other options to order. Location is great as it is just a short walk to the restaurants & pubs in Broadsairs, and to the sea. There is also plenty of space in their car park. A very enjoyable stay.