Valoraciones de DoubleTree by Hilton Brighton Metropole

Respuesta del alojamiento: Dear Travelinnbees,Thank you so much for taking the time to share such a wonderful review following your recent stay with us.We are absolutely delighted to hear that you had such an enjoyable experience and that we were able to exceed your expectations in so many areas.It is fantastic to know that your room was ready ahead of our standard check-in time, allowing you to start your stay early, and that our Front Office team gave you a warm welcome. We are also pleased that our follow-up message during your stay helped add a personal touch and demonstrated our commitment to ensuring everything was as it should be.We are thrilled that you enjoyed our central seafront location, comfortable room, reliable air conditioning, fast Wi-Fi, and convenient on-site parking. It is also wonderful to hear such positive comments about our breakfast buffet, particularly the dedicated vegan and vegetarian station. Our Kitchen team work hard to provide a varied selection to cater for all of our guests, and I will be sure to share your kind feedback with them.Your recommendation means a great deal to us, and we are especially pleased to know that you would choose to stay with us again.Thank you once again for your incredibly kind comments and for choosing to stay at DoubleTree by Hilton Brighton Metropole. We truly appreciate your support and look forward to welcoming you back for another fantastic stay in the near future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.Firstly, I would like to sincerely apologise for the inconvenience caused when you were issued with a room key before your room was fully prepared. We fully appreciate how frustrating and disappointing this must have been upon your arrival, and we regret that we fell short of the standards of service that we strive to provide.We also appreciate your comments regarding the condition and outlook of your room, as well as the unavailability of the sauna within our Health Club facilities. We understand how these aspects may have impacted your overall experience, and we are grateful that you have taken the time to bring them to our attention.However, I am delighted to hear that you enjoyed our breakfast offering and that the egg station, particularly the poached eggs, exceeded your expectations. It is always rewarding to receive such positive feedback, and we will be sure to share your kind comments with our Breakfast team.Thank you once again for your honest and balanced feedback. We truly appreciate your support and hope to have the opportunity to welcome you back to DoubleTree by Hilton Brighton Metropole in the future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed our fantastic location and found the hotel to be lovely. It is also wonderful to know that you found your Queen Room to be comfortable, well decorated, and suitably sized for your stay. We are particularly pleased that you were able to enjoy a peaceful night's sleep.We also appreciate your constructive feedback regarding the in-room amenities and our leisure facilities. We understand your comments regarding the absence of a mini fridge and the limited towel hanging space within the bathroom, and we are grateful that you have taken the time to share these observations with us.Additionally, we appreciate your suggestion regarding the provision of private changing areas within our swimming pool facilities. We understand that additional private changing spaces would be beneficial for some guests, and your feedback will be shared with our LivingWell management team for consideration as part of future improvements.Thank you once again for your valuable feedback and for choosing to stay with us at DoubleTree by Hilton Brighton Metropole. We truly appreciate your support and look forward to welcoming you back in the future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear GuestThank you so much for your fantastic review and for choosing to stay with us again.I am absolutely delighted to hear that you and your daughter had such a wonderful time, especially enjoying our swimming pool, sauna and steam room. It is fantastic to know that these facilities helped make your visit so memorable.Your comments about our team and service are particularly appreciated. Receiving a 10/10 rating is wonderful recognition for everyone, and I will be sure to share your kind words with the entire team.It means a great deal to us that you would choose to stay with us again whenever you visit Brighton. We truly appreciate your recommendation and look forward to welcoming you and your family back for another amazing stay.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear GuestThank you for taking the time to share your detailed feedback following your recent stay with us.I am delighted to hear that you enjoyed our fantastic seafront location and found the hotel to be clean, fresh, and modern. It is also wonderful to know that you enjoyed our breakfast selection and had the opportunity to make use of our leisure facilities.Thank you also for your constructive comments. I am sorry that the directions to our hotel car park were not clear, resulting in you parking elsewhere. We appreciate how disappointing this must have been, especially as you were unable to benefit from our discounted parking rate. Your feedback regarding the soundproofing of our front-facing rooms and the waiting time for the pancake machine has also been noted and shared with the relevant teams.We genuinely value your comments, as they help us continue to improve the experience we offer our guests. We hope to have the pleasure of welcoming you back to DoubleTree by Hilton Brighton Metropole in the near future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Guest,Thank you so much for taking the time to share such wonderful and detailed feedback following your recent stay with us.We are delighted to hear that you enjoyed our fantastic seafront location, found your room to be modern and clean, and experienced the friendly service that our team strives to provide. It is especially rewarding to know that our location allowed you to make the most of everything that Brighton has to offer, from the vibrant restaurants and bars to the unique independent shops in the Lanes.We are also thrilled to hear that you attended our New Year's Eve Dinner and Dance and that you had such a memorable evening. It is wonderful to know that you enjoyed the entertainment, food, and atmosphere, and that we were able to play a part in helping you welcome in 2026 in such a special way.We appreciate your honest feedback regarding our LivingWell facilities. We understand that our leisure facilities may not always align with guests' expectations of a traditional spa experience, and we are grateful that you have taken the time to share your observations.It is fantastic to hear that you were also able to enjoy some of Brighton's wonderful attractions, including the i360 at sunset, which truly is a spectacular experience.Thank you once again for your kind comments and recommendations. We truly appreciate your support and hope to have the pleasure of welcoming you back to DoubleTree by Hilton Brighton Metropole on your next visit to Brighton.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Betty,Thank you for bringing this matter to our attention and for providing us with the information and evidence relating to the incident that occurred during your stay.Firstly, I would like to once again express my sincere apologies for the distress and discomfort caused as a result of your injury. We fully appreciate how upsetting this experience must have been, particularly during your first visit to our hotel.Following receipt of your report, we conducted a thorough investigation into the incident, including a review of the bathroom layout and the area identified in your correspondence. Please be assured that we have taken appropriate measures in relation to the specific bathroom configuration to minimise the risk of a similar occurrence in the future.We are very sorry that your stay was impacted in this way, and we would like to thank you for bringing this matter to our attention, as guest feedback plays an important role in helping us maintain the highest standards of safety and guest care.Should you decide to visit us again in the future, we would be very grateful if you could contact us directly prior to your arrival. This would allow us to personally oversee your reservation and ensure that your stay is as pleasant and enjoyable as possible.We sincerely regret the distress and inconvenience caused and hope that you are recovering well following the incident.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.Firstly, I would like to sincerely apologise that your experience did not meet your expectations. We fully appreciate how disappointing it must have been to encounter a number of issues during your stay, particularly given the price paid.I am sorry to learn that the initial room allocated to you did not meet the expected standard due to the lighting issues and overall ambience. However, I am pleased that our team was able to assist promptly and efficiently in relocating you to an alternative room, and I would like to thank you for recognising their professionalism and courtesy.I am also very sorry to hear about the difficulties you experienced with the bathroom in your second room. We fully appreciate the inconvenience and safety concerns caused by the shower overflowing and creating a slip hazard. Please be assured that this has been shared with our Maintenance team for immediate review.Furthermore, I would like to apologise for the delay you experienced during lunch service. Waiting almost an hour for your meal and having to follow up with our team on multiple occasions is certainly not the level of service we aim to provide. Whilst I am pleased that a complimentary drink was offered as a gesture of goodwill at the time, I understand that this did not fully alleviate your disappointment.Please be assured that your feedback has been shared with our Front Office, Food & Beverage and Maintenance teams, as comments such as yours are invaluable in helping us identify areas where improvements are required.We genuinely regret that we failed to provide the level of experience that you expected and deserved. Thank you once again for bringing these matters to our attention, and please accept my sincere apologies for the disappointment caused.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed the view during your visit. Our seafront location offers some truly spectacular views across Brighton and the coastline, and we are pleased that this contributed positively to your experience.Thank you once again for choosing to stay with us at DoubleTree by Hilton Brighton Metropole. We truly appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear OllieS,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed your stay and that you found the hotel to be smart and well maintained following its refurbishment. It is also wonderful to know that you found your room comfortable and enjoyed the wide selection available at breakfast.We appreciate your comments regarding the size of the room. Whilst some of our room categories are more compact due to the historic nature of our Victorian building, we are pleased to hear that you still had a comfortable stay overall.Thank you once again for choosing to stay with us at DoubleTree by Hilton Brighton Metropole. We truly appreciate your kind feedback and look forward to welcoming you back again soon.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear David,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that, overall, you had a perfect stay with us. However, I would like to thank you for sharing your comments regarding our check-in time policy.We fully understand that a check-in time of 4:00 pm may feel late, particularly for guests wishing to maximise their time in Brighton or begin their stay earlier in the day. Whilst our standard check-in time is from 4:00 pm to allow sufficient time for our teams to prepare rooms to the high standards expected by our guests, we appreciate that this may not always align with individual preferences and travel plans.Whenever operationally possible, our team always strives to accommodate early arrival requests, and we regret if this aspect of your stay detracted from an otherwise enjoyable experience.Thank you once again for your valuable feedback and for choosing to stay with us at DoubleTree by Hilton Brighton Metropole. We truly appreciate your comments and hope to have the pleasure of welcoming you back in the future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Guest,Thank you so much for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed your visit and that you received such excellent customer service from Erik at Reception. Erik is a valued member of our Front Office team, and we will be sure to share your kind comments with him personally. I know he will be delighted to hear that his service helped make your stay a positive one.Thank you once again for choosing to stay with us at DoubleTree by Hilton Brighton Metropole. We truly appreciate your support and look forward to welcoming you back in the near future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear Ambxviii,Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.We are absolutely delighted to hear that you and your mother had such a memorable experience celebrating her 60th birthday with us. It is incredibly rewarding to know that our team helped make this special occasion even more memorable with the drinks vouchers and birthday surprise in your room.We are thrilled that you found both the hotel and our team to be faultless and that you were able to enjoy our beautiful seafront location. Creating memorable experiences for our guests, especially when celebrating important milestones, is something we take great pride in.Thank you once again for choosing DoubleTree by Hilton Brighton Metropole to celebrate such a special occasion. We truly appreciate your kind comments and hope to have the pleasure of welcoming you both back again in the future.Kind regards,Kostas GrigorakosFront Of House Manager

Respuesta del alojamiento: Dear fmekki,Thank you for taking the time to share your feedback following your recent stay with us.Firstly, I would like to sincerely apologise that you experienced such discomfort during your stay. We are very sorry to learn that the mattress did not meet your expectations and that this resulted in back pain and what you described as the most uncomfortable night's sleep you have ever experienced.We fully appreciate how important a comfortable and restful night's sleep is to the overall guest experience, and we regret that we failed to provide this during your visit. Whilst we recognise that mattress comfort can be subjective, we take feedback of this nature very seriously and have shared your comments with our Housekeeping and Senior Management teams for review.Please accept our sincere apologies for the disappointment and discomfort caused. Thank you once again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable experience.Kind regards,Kostas GrigorakosFront Of House Manager