Roset Hotel & Residence

This elegant hotel is in a great location. The staff is helpful and professional, and the rooms are spacious and beautiful. The breakfast is varied, the food is good quality and beautifully presented. I will definitely stay at this hotel again and recommend it.

I checked into the Roset hotel late in the evening of October 31 and stayed there till November 7. Upon checking in, I noticed that the bathroom sink was clogged and did not drain. I planned to report the issue first thing in the morning. Later that night, at around 3:30 AM, I woke up to find that the bathroom ceiling in my room was leaking heavily from multiple points. There was water spreading across the entire floor, which had turned into a big puddle. I attempted to reach the front desk repeatedly for over an hour, but no one was answering -- apparently there was no staff available overnight. I spent the next two hours trying to contain the water with towels and bathrobes and ensuring that it didn't reach the bedroom area. In the process I became wet and lost several hours of sleep (while jet lagged). By morning the leak had subsided, though the floor was still wet (despite all the towels and bathrobes on it). I reported the situation and was moved to another room by early afternoon. However, unlike the original room, the new one had no washing machine, so I was basically downgraded. I emailed the hotel manager about this, Mr. Tiago Viganó, but I never heard back from him. I find it outrageous that a guest had to endure such a serious incident and the hotel manager didn't even bother to lift his finger to apologize, or indeed to respond in any way, shape, or form, let alone offer an upgrade (which is what would have happened immediately in any professionally run establishment). Other than that experience and the manager's severe unprofessionalism, which ruined the visit, I must say that the hotel is really old and not in very well kept shape, with problematic infrastructure. The free breakfast was underwhelming (e.g. cheap orange juice from concentrate) and I never had it again after the first disappointment.

Roset hotel is located within walking distance to the mall, restaurants, supermarkets, bars, cafes,buses, tram. The rooms are spacious, clean, stayed in the executive suite. TV in living area and one in the bedroom. Daily housekeeping. Elevators, WIFI, 24 hr front desk staff. Breakfast buffet. Bed not comfortable. The couch was very comfortable. PROS Located in the city center CONS: 1. Paid parking across the street 20 euros per day. Can be confusing to get to initially. 2. No help with luggage 3. Breakfast buffet could have more options. 4. The tram runs in front of the hotel, the noise could bother some guests 5. Staff we encountered during check in was not welcoming. First impression was not good. 6 . The bathtub is high and you have to be careful climbing in and out. Overall experience was 8/10 . Location is a plus. Staff was kind enough to give us umbrellas to use when it was raining.