All Suites Bordeaux Marne – Gare Saint-Jean

酒店比較新，房間算大的啦，浴室也算大的啦，小廚房很方便，可以做簡單的食物，服務員態度很好。 缺點是沒有每天打掃房間衞生。每7天打掃一次。 可以自己領乾淨毛巾和必須品。 地理位置非常方便，火車站，市中心走路15-20分鐘。

Magnifique chambre propre et bien située. La vue était superbe. Le personnel très gentils

還可以吧，中規中矩。去景點稍微有些遠。還算乾淨，不過很熱。感覺空調完全沒有任何用處。大半夜熱的睡不着覺

Appart hôtel très bien , très propre et neuf Rien à redire

Not a pleasant hotel. The area is pretty grim. My room had its curtains missing so the sunlight would stay in my room and people across the street could watch me sleep. When I told the staff it seemed like they were just pretending to try and help. I asked for a refund and to leave but they would always say “I’m sorry I can’t do that only my supervisor can” but there would never be a real supervisor there to help. 10/10 horrible experience.

I had a very unpleasant experience with the hotel and their air conditioning system. The aircon was not working at all and I had to rely on a small fan in the room to try and keep cool. This made me wonder if the hotel was aware of the issue but wanted to see if they could get away with it. I reported the issue to the hotel staff several times, but each time I was given the same answer - they will reset the system so I should go back to the room, turn the aircon unit off and on and wait for 15 minutes. They claimed that this would reset the system and fix the problem. However, this solution did not work and I found myself constantly sweating in the hot and stuffy room. Despite being patient and understanding, the hotel staff did not seem to take the issue seriously. They offered to change my room, but only on the condition that I move immediately, as the hotel was fully booked. When I asked the staff to have a look at the air conditioning unit again, they simply responded that "sometimes it doesn't work." This indicates to me that they knew about the issue before giving us the room, which is completely unacceptable. When I brought it up, the hotel staff became defensive and rude. I don't understand why they would treat their customers in such a discourteous manner, especially when we were simply asking for a basic service that we paid for and deserved. To make matters worse, I overheard several other customers complaining about their own broken air conditioning units. I paid good money for a comfortable stay, but instead, I was left feeling hot, uncomfortable, and dissatisfied with the service provided. I hope the hotel management takes these issues seriously and makes an effort to improve their facilities and customer service in the future.

Good location

Camera funzionale e moderna, non al top sulla pulizia ma tutto sommato un'ottima soluzione

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