The Riverside Inn

We are going to agree with the latest reviews on Google here that this hotel doesn't seem to be moving in the right direction. Our stay started off poorly with an unwillingness to help make it right when our travel agency miscommunicated our early arrival. We had to wait nearly 3 hours for our room to be ready, and watched as the cleaning happened at a snails pace. There was no willingness from the front desk to help speed things along.... Yes we were early, but any other hotel would have done their best to get us in as soon as they could. Not here. Then there was the room. We stayed in the room with a loft. Plenty of room yes, but there were all these little details that were missing. There was no closet anywhere, a piece of furniture tried to take it's place, but no where to hang anything but baby sized clothes. The AC worked but juuuust barely for the room, had it been any hotter we'd have been uncomfortable. The loft never got much air and was much hotter than the room. The stairs to the loft were nice looking, until you noticed this weird particle board with a screw sticking out at the end, because there was no rail there to protect small children from falling. Then there was the bathroom... A toilet too low to the ground, that rocked, and that wouldn't flush for the life of us if anyone did #2 in it. The shower had a weird tiled tub that was really odd. Missing trim at the bottom just removed due to rot. The window had no working lock, and wasn't sealed allowing mosquitoes in. The counter way too low because they had raised bowl style sinks. No air circulation in the bathroom so it would fog up like crazy on every shower. Then there's the uncomfortable feeling of reception that leaves you in the hotel, by yourself, at 5pm. If anything happens, it feels like your on your own... We didn't realize until halfway through our trip that you could call the restaurant next door for help if you needed it (like a stuck toilet). Our suggestion... And a strong one. Take some time and fix up the rooms. Fix the little things like what we have mentioned here. Talk to your staff about taking care of the customer. At offer to do all you can even if you can't do much. It goes along way. Unfortunately for us, it was death by a thousand cuts. For the same money, you can stay nearby at the high end resort and get better service for the same cost. Spend your money elsewhere.

I cannot say enough good thing about this delightful hotel. Wonderful staff. Great rooms. The bathroom and water pressure were fabulous. The loft for my son was great too. King size bed for us. Common areas made you feel at home. Honour bar was great. There is even space in a full size fridge for you to keep your own stuff. The Rock next door is amazing. Breakfast and dinner was amazing. They even have a fire outside where they give you marshmallows to roast. This place is so charming.