Hoteles cerca del Gardner Hall, Boone

I can see a vision of the time when Comfort Suites in Boone was an excellent hotel. Alas, that time appears to be in the past. We stayed five nights, March 12-March 16, 2024. Although our stay was, for the most part, pleasant, some nagging frustrations and observations put a big damper on it. On our first evening, I stepped into the tub for a shower, only to discover the large shampoo bottle mounted on the end wall of the tub surround was completely empty. I subsequently took the empty bottle to the front desk and asked for another. ”I don't even know why this bottle was there,” exclaimed the gentleman staffing the front. He went into the back room and promptly returned with three minuscule bottles of cheap shampoo--hardly enough for thick-haired guests anticipating almost a week's stay. Also on our first evening, I discovered the sink faucet lacked an aerator, resulting, of course, in a wild, unrestricted splattering of water. I immediately put my pants back on and strolled down to the front desk to report the problem. The friendly front desk gentleman immediately reached for a work order and promised he would submit it to maintenance right away. After we returned to the hotel on March 13 from our day's activities, the first thing I did was check the faucet. I was met with a wild, unrestricted splattering of water, prompting me to return to the front desk to check the status of the work order. The friendly young lady shuffled through some paper, found the work order, and reported that the maintenance man wasn't there that day. ”Well, let's get this taken care of as soon as possible,” I urged. March 14 dawned, and we once again set off for a long day of activity. When we returned to the hotel late that evening, I washed my hands in wild, unrestricted, splattering water. This time, the front desk lady reported that the maintenance man was, in fact, on vacation all week. ”I can insert the aerator myself if you happen to have one,” I pleaded. She disappeared down the hall and returned some minutes later empty-handed. Apparently, she tried in vain to remove an aerator from a vacant room's faucet. To her credit, she offered to move us to a different room, but we were completely unpacked with our clothes in the closet and in drawers, our espresso machine and Waterpik hooked up, our drinks and restaurant leftovers in the fridge, etc. We were entrenched. Moving was not an option. I gave up. One of the last things I did on our stay on the morning of March 17 (day 6) was to rinse out our espresso equipment in a wild, unrestricted splattering of water. I suppose maintenance issues can be problematic in an aging facility. Moving in with the luggage cart was a big challenge with front glass doors that didn't automatically open. I had to back through and move with vigor to keep the doors from closing on the packed cart. When I reported the problem, front desk personnel indicated they hoped to have the doors fixed soon. Surely eno

La información sobre el hotel es muy buena, pero no se puede hacer nada. Imediatamente fui a hablar con el supervisor del frente que no era amable ni útil y continuó diciendo que mi cambio en el tipo de grupo se suponía haberme comunicado y que fue aprobado por un gerente de mi empresa. No había sido aprobado y mi gerente me había dicho que, después de una comunicación repetida, había sido resuelto y que iban a honrar los tipos inicialmente citados. Se han realizado 10+ intentos de resolver, incluyendo la dejación de mensajes con GM, el gestor de facturas, el supervisor en el sitio, llamando al número principal Marriott, abriendo dos casos (porque uno se cerró sin contacto). No puedo creer que sea bueno citar a alguien un precio y pagarle el doble sin informarles antes de que termine. Esto ocurrió a varias personas en mi grupo, algunas han reducido sus tarifas (pero no de nuevo a las tarifas originales) y algunas todavía están esperando .... También he pedido servicio de habitaciones a través de la aplicación (menos frecuente que lo que me dijeron al inicio del check-in) El hotel está muy bien situado, y el hotel está muy bien situado, y el hotel está muy bien situado. La comida es muy cara para la zona - ya que hay muchas, muchas opciones alternativas cerca con tarifas más razonables. Por desgracia, nunca me quedaré en otra propiedad Marriott en la zona de Boone debido al mal servicio al cliente y el GM gestiona varios hoteles.

The lady at the counter was wonderful and greeted us kindly! She was sure to tell us that she and her coworkers were readily available if needed, and the different amenities that were not in the room. I wouldn’t mind going there again, it was a lovely experience. The room was comfortable as well, the bed was well made and soft and did not has a funky smell which I sometimes worry and have experienced with other hotels/motels. I do recommend!