Valoraciones de Swiss-Belboutique Bneid Al Gar Kuwait

On the date of arrival, the hotel staff Faizan was very helpful to arrange for my airport transfer even though was not pre-arranged. On Wed, the day before checkout, I settled all my outstanding & requested for an invoice but was initially denied citing the reason that I have paid thru Trip.Com. The staff in charge is don’t seem to understand that Trip.Com is just an agent & sole responsibility of issuing invoice liaise with the hotel. After several discussion, they finally agreed but issued an inaccurate invoice where 4 days stay was itemized instead of 5 days. When I was about to leave the hotel on Thurs, Faizan was on duty & I requested him to make the amendments (to the invoice) for me. He promised to email me the revised invoice but I have not received till now. So a good impression turned into an unpleasant one on the last day..

L'environnement est bruillant, un kebab au pied de l'hôtel ce qui engendre un balai de va et vient de véhicules, le quartier est sale limite en France on dirait que " ça craint ", egalement des conteneurs à poubelles dégueulasses au pied de l'hôtel, misoque àfond jusqu'à4 h du matin; très déçu par l'accueil le personnel n'est pas du tout doté de la moindre politesse, le minimum de bonjour n'est pas marqué sur leurs visages, un en particulier le mister Tarek qui est de garde la nuit, qui fait sonner le réveil de notre chambre à 1h du matin impossible de se rendormir. Et le lendemain la chose qui trouve à redire excusé nous, d'un ton eh ben c'est comme ça c'est pas ma faute, c'est arrivé c'est arrivé. Ce Tarek très désagréable et agressif. S'adresse à vous de manière hautaine . Les chambres ne sont t pas insonorisées, on entend tout chez le voisin, on sent les odeurs de cigarette ect. Il faut faire le choix entre dormir avec une climatisation aussi bruillante qu'un bâtiment industriel où dormir en transpirant. La piscine salle les sièges et transat dégueulasses, l'environnement de la piscine salle, pas de serviettes de bains etc. Le petit déjeuner pas varié, rien n'est prévu pour les enfants pas de chocolat chauds ect. Hotel ne valant pas son prix et ses 4 étoiles. Nous déconseillons fortement cet hôtel surtout en famille.

A great hotel compared to the price. There are many facilities, such as a swimming pool, a gym, and a woman’s nail salon. There is a Starbucks in the reception, and there are many stores next to the hotel. Like restaurants, supermarkets and a atm. Other than that there are parks for hotel guests. tHe staff are very nice they always help us with bags after shopping. We were give upgraded on the room we booked superior king room and “ Redha “ give us junior sweet, Thank you so much for this experience we will come back soon.

I don’t know how to start this review , but what I recommend for the gentle people specially, avoid this hotel for your clean life , this is not clean and nice hotel stands , because of many points I’ll right here : first this hotel not consider what you booked , as I booked non smoking room , they gave the most horrible experience room in my life , full of smoke smell , you can imagine when I told the receptionist she advice to spray the room by perfume instead of changing the room ? And I was tired with family , we ignore to change just for peace of mind , again the hotel lack with stuff , the one receptionist she took the bags and she do check in and later the check out , and when I call for taking my bags , she is the one who came to my room !!!!! I forgot my face mask wash , I call the hotel after about two hours , they told me no thing in my room , despite I’m sure 100% I put it in the bathroom . The manager Mr Mahmoud do apologised for his stuff not found anything , but because all this bad things happened to me , I found I’m responsible to aware anyone to book here , I do lot of reviews around for various hotels , mostly I’m satisfied, but here I’m really really impressed and shocked.