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Lee valoraciones de usuarios sobre hoteles en The Blue Mountains

Blue Mountain Resort Village Suites
4.4/5115 Comentarios
Great stay at Village Suites Blue Mountain! Worth a 2nd stay. Thanks to Noah for accommodating a request w.r.t. check out. What was Amazing: -View from my room at 4th floor was the best with direct view of skiing trails -Bathroom was spacious with Branded fixtures -Ample space in the 1BHK Suite with fully equipped kitchen -Good heating options - Fireplace & heat vents, both -Smooth checkin & checkout What was Not good: -Corridors on 4th floor were stinking -Lifts were filthy -Most of the time, the lift lobby on 4th floor had used laundry kept which blocked the way for all -In-house Cafe/Restaurant was quite basic. Instead, lot of fancy options are around at walking distance. Overall it was a lovely experience. Shout out to Hotel staff for accommodating special requests from guests.
The Westin Trillium House, Blue Mountain
4.3/5121 Comentarios
We were 3 families with 7 little kids and 1 infant. It was really hard for us to manage with such a big group to be away at the same time for 1 night. Every thing was great until the second day. When we were by the pool side , unfortunately there was a lifeguard lady named Ruby(Rubbi) . At the first moment we knew she was looking to make a trouble for us, first she started walking around all of us with an unpleasant gesture and showing her walkie talkies like we were not supposed to be there or because our kids were having fun and laughing andhappy?!!!!! First we ignored her but she was still coming and say things rudely. It got worse when my 2-year-old son was sitting beside the jacuzzi ( not even inside!!) and he was holding his last bite of his cupcake, she came to us and said harshly not to eat in the pool( he was’nt even in the pool) despite everything i said ok and tried to pull him away from the pool, she came back again and SHOUT at me and said exactly “ i told you to take away your kid from the pool” , in that moment i knew this behavior comes from jealousy and lack of efficiency and was looking to make trouble or what was wrong with her?!!! She didn’t have a right to talk like that to my baby and us with NO REASON!!! I think she wanted me to slap my baby because he was having fun???!!!!! In that moment she went and call security because of that! My son was crying and3 of other kids were crying and scared because of her behavior and loud voice!! So she ruined our day just like that! We called hotel manager and the supervisor came . She did NOTHING just stand there and just looking at us !! they didn’t even apologize for her behavior. All things started because of last bit of cupcake my baby was holding beside the pool which every one was eating too. this hotel supposed to be kid’s friendly and no one is doing their job properly! When you check in every one is smiling and nice but when you are under violence by their employees they just standing there and do nothing. If you are reading this just for you to know , you should have a proper priority and efficiency to work in a hotel! Because people working hard and wants to have good time on weekends with their family especially when you spend a lot of money and get like their behavior. I feel so sorry for the manager and lifeguard supervisor, they can’t even handle their staff properly and you want them to be polite with guests especially who have kids!!! We have been all around the world but NO ONE dares to talk like that to someone ‘s child.

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