Valoraciones de Novotel Birmingham Centre

Respuesta del alojamiento: Estimado Khan, Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos alegra saber que nuestro hotel le pareció bueno y apreció los esfuerzos de nuestro personal para brindar un servicio decente. Sin embargo, le pedimos disculpas por el inconveniente que experimentó con el sistema de estacionamiento. Entendemos lo frustrante que puede ser enfrentar problemas con la validación del estacionamiento y nos disculpamos sinceramente por cualquier inconveniente causado. Tenga la seguridad de que investigaremos este asunto más a fondo y trabajaremos para mejorar el proceso de estacionamiento para garantizar una experiencia más fluida para nuestros huéspedes. Sus comentarios son valiosos para nosotros ya que nos ayudan a identificar áreas de mejora y apreciamos su comprensión y paciencia al informar el problema. problema a nuestra recepción. Tomaremos en serio sus comentarios y los utilizaremos para mejorar nuestro servicio al cliente y la experiencia general de los huéspedes. Una vez más, gracias por elegir nuestro hotel y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Si hay algo más que podamos hacer para que su próxima estadía sea más placentera, no dude en hacérnoslo saber. Su satisfacción es nuestra prioridad y esperamos brindarle un mejor servicio durante su próxima visita. Atentamente, George FratiloiuGerente de la oficina principal

Respuesta del alojamiento: Estimado James: Gracias por sus amables comentarios y elogios. Estoy encantado de que haya disfrutado de su estancia y espero darle la bienvenida nuevamente pronto. Saludos cordiales, GeorgeGerente del frente de la casa

Respuesta del alojamiento: Dear Guest,Thank you for your feedback! We’re glad you enjoyed our convenient location for exploring the area. Hope to welcome you back soon!Harpreet SianGeneral Manager

Respuesta del alojamiento: Dear Guest, Thank you for your feedback. We apologize for the issues you experienced with the Wi-Fi connection and the parking space. We understand how important these aspects are for a comfortable stay. Your comments will be shared with our team as we look into potential improvements. We appreciate your suggestions and hope to have the opportunity to provide you with a better experience in the future.SincerelyGeorge FFront Office manager

Respuesta del alojamiento: Dear Victoria, Thank you for your feedback and for choosing to stay with us again. We’re glad to hear that everything else was great, but we sincerely apologize for the issues you encountered with the bathroom cleanliness and hot water. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention.We will share your comments with our housekeeping and maintenance teams to ensure these areas are addressed promptly. We truly value your loyalty and hope to provide you with a flawless experience on your next visit.Thank you again for sharing your thoughts, and we look forward to welcoming you back soon.Best regards,George FFront Office Manager

Respuesta del alojamiento: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear you found our hotel clean, comfortable, and that you enjoyed a good night’s sleep. Our team takes great pride in providing a warm and welcoming atmosphere, and it’s fantastic to know we made you feel at home.We’re also delighted that you appreciated the spacious room and our all-you-can-eat breakfast—it's always our goal to start your day off right! Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards,Harpreet SianGeneral Manager

Respuesta del alojamiento: Dear Guest, Thank you for your fantastic review! We're thrilled to hear you enjoyed our location, clean rooms, and especially our customer service. Our reception team will be delighted to hear your kind words about their friendliness and dedication. We can't wait to welcome you back on your next trip to Birmingham!Best regards,George FFront Office Manager

Respuesta del alojamiento: Dear Guest, Thank you for your feedback! We're glad you enjoyed our great location and found the parking convenient. We appreciate your advice on arriving early or pre-booking to secure a space.We're also pleased to hear that you found the rooms clean and functional, though we're sorry to learn about the TV issue. We'll look into the problem with the BBC channels.It’s great to know that our hotel is one of the best options for Utilita Arena, and we look forward to welcoming you back on your next visit!Sincerely George FratiloiuFront Office Manager

Respuesta del alojamiento: Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel lovely and the location perfect.We appreciate your kind words about our helpful reception team. It's our priority to assist guests in any way we can to ensure a comfortable stay. We apologize for any inconvenience with the originally booked apartment and are glad we could provide you with a suitable alternative.Regarding the parking issue, we're pleased that our team was able to offer a solution with the parking place just behind the hotel at a reasonable rate. We understand the importance of convenient parking for our guests, and we appreciate your understanding.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Sincerely George FFront Office Manager

Respuesta del alojamiento: Dear Guest, Thank you for sharing your experience. We're pleased to know that despite the party and loud music, it concluded at a reasonable time, allowing you to get a good night's sleep.We appreciate your understanding and look forward to having you stay with us again.Best regards,George FratiloiuFront Office Manager

Respuesta del alojamiento: Dear Guest, Thank you for your review! We're delighted to hear that you had a very good experience at our hotel. It's great to know that you found our location to be convenient and that you enjoyed our clean accommodations. We're thrilled that you also liked our breakfast offerings.Your feedback means a lot to us, and we're glad that we could provide you with a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, George FFront Office Manager

Respuesta del alojamiento: Dear Matchylok , Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a friendly and pleasant experience during your stay. Your kind words about our friendly arrangements and attitude are truly appreciated.It's wonderful to know that you would give priority to our hotel for future visits to Birmingham. We look forward to welcoming you back and ensuring that your next stay is just as enjoyable as the first.If there's anything specific you loved about your visit or if there are ways we can make your next stay even more memorable, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again!Best regards,George FratiloiuFront Office Manager

Respuesta del alojamiento: Dear Guest, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations, and we would truly appreciate understanding more about what may have impacted your stay. Your insights are valuable to us, and we would love the opportunity to address any concerns. Please feel free to reach out directly if there’s anything specific you’d like to share.Warm regards,George FFront Office Manager