Valoraciones de Novotel Birmingham Centre

Respuesta del alojamiento: Estimado Khan, Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos alegra saber que nuestro hotel le pareció bueno y apreció los esfuerzos de nuestro personal para brindar un servicio decente. Sin embargo, le pedimos disculpas por el inconveniente que experimentó con el sistema de estacionamiento. Entendemos lo frustrante que puede ser enfrentar problemas con la validación del estacionamiento y nos disculpamos sinceramente por cualquier inconveniente causado. Tenga la seguridad de que investigaremos este asunto más a fondo y trabajaremos para mejorar el proceso de estacionamiento para garantizar una experiencia más fluida para nuestros huéspedes. Sus comentarios son valiosos para nosotros ya que nos ayudan a identificar áreas de mejora y apreciamos su comprensión y paciencia al informar el problema. problema a nuestra recepción. Tomaremos en serio sus comentarios y los utilizaremos para mejorar nuestro servicio al cliente y la experiencia general de los huéspedes. Una vez más, gracias por elegir nuestro hotel y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Si hay algo más que podamos hacer para que su próxima estadía sea más placentera, no dude en hacérnoslo saber. Su satisfacción es nuestra prioridad y esperamos brindarle un mejor servicio durante su próxima visita. Atentamente, George FratiloiuGerente de la oficina principal

Respuesta del alojamiento: Estimado James: Gracias por sus amables comentarios y elogios. Estoy encantado de que haya disfrutado de su estancia y espero darle la bienvenida nuevamente pronto. Saludos cordiales, GeorgeGerente del frente de la casa

Respuesta del alojamiento: Dear Guest, Thank you for sharing your feedback.We're sorry to hear that the layout of the room and the TV volume settings did not meet your expectations. Some of our rooms do feature a separate WC and bathroom design, which reflects a traditional style, but we understand that this may not suit everyone’s preferences.Regarding the TV volume, we apologise for the inconvenience. The volume is limited to ensure a quiet and comfortable environment for all our guests, but we will certainly review this setting to see if any adjustments can be made to improve the experience.We truly value your comments as they help us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,George Front Office Manager

Respuesta del alojamiento: Dear Guest, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the condition of your room during your recent stay — please accept our sincere apologies.What you described is far from the standards we aim to provide, and I can completely understand your disappointment, especially as a returning guest who has previously enjoyed staying with us. The issues regarding cleanliness, maintenance, and the shower fixture are unacceptable and do not reflect the level of care we expect from our team.Please be assured that your comments have been taken very seriously. We are investigating this with both our housekeeping and maintenance departments to ensure immediate corrective action is taken and to prevent such lapses in the future.We genuinely value your loyalty, and I’m sorry that this visit left such a negative impression. If you would consider giving us another chance, I would welcome the opportunity to personally ensure your next stay meets the standards you rightfully expect.Warm regards,George Front Office Manager

Respuesta del alojamiento: Dear Vrushali, Thank you for taking the time to share your detailed feedback with us.While we’re pleased to hear that you found our team to be friendly and the service excellent, we’re truly sorry that your overall experience was affected by external noise and aspects of the room layout.Being in a vibrant central location does come with the occasional challenge of city noise, and we understand how frustrating that can be when trying to rest. We appreciate your comments regarding the room design and air conditioning, and we will certainly take them into account as we review future improvements.Thank you again for your kind words about our staff — your recognition means a great deal to us. We hope to have the opportunity to welcome you back and provide a more restful experience next time.Warm regards,George Front Office Manager

Respuesta del alojamiento: Dear Guest, Thank you so much for your kind words!We're thrilled to hear you enjoyed your stay and that you found our staff friendly, your room comfortable, and our location convenient. It’s always rewarding to know our efforts made a positive impression.We truly appreciate your feedback and look forward to welcoming you back again very soon!Warm regards,George FratiloiuFront Office Manager

Respuesta del alojamiento: Dear Hanlin, Thank you for taking the time to share your feedback!We're delighted to hear that you had an enjoyable 3-night stay with us at Novotel and that you were overall happy with your experience. Your satisfaction means a lot to our team.We hope to welcome you back again soon for another pleasant stay!Warm regards,George FratiloiuFront Office Manager

Respuesta del alojamiento: Dear Guest,Thank you for your feedback! We’re glad you enjoyed our convenient location for exploring the area. Hope to welcome you back soon!Harpreet SianGeneral Manager

Respuesta del alojamiento: Dear Guest, Thank you for your feedback. We apologize for the issues you experienced with the Wi-Fi connection and the parking space. We understand how important these aspects are for a comfortable stay. Your comments will be shared with our team as we look into potential improvements. We appreciate your suggestions and hope to have the opportunity to provide you with a better experience in the future.SincerelyGeorge FFront Office manager

Respuesta del alojamiento: Dear Guest, Thank you so much for your kind words!We're thrilled to hear you enjoyed your stay and that you found our staff friendly, your room comfortable, and our location convenient. It’s always rewarding to know our efforts made a positive impression.We hope to welcome you back again very soon!Warm regards,George Front Office Manager

Respuesta del alojamiento: Dear Victoria, Thank you for your feedback and for choosing to stay with us again. We’re glad to hear that everything else was great, but we sincerely apologize for the issues you encountered with the bathroom cleanliness and hot water. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention.We will share your comments with our housekeeping and maintenance teams to ensure these areas are addressed promptly. We truly value your loyalty and hope to provide you with a flawless experience on your next visit.Thank you again for sharing your thoughts, and we look forward to welcoming you back soon.Best regards,George FFront Office Manager