Bypillow Bilbo

Great location, lovely room and bathroom. Friendly, polite staff on reception. Coffee/ tea making facilities in room. Nowhere to eat on site but lovely breakfast places nearby. Very close to Guggenheim. Had central lounge area and you could buy coffee pods. Plenty of space in underground parking

Clean room with a comfortable bed, long pillows and a great bathroom. Good location close to both the old town and the more modern shops, bars etc. Likewise, right next door to the beautiful park!

The rooms are new, fresh and extremely well designed. The beds are super comfortable and there is enough room to hang clothes, work at a desk and still have a mini fridge. Location is superb.

Disgusting service. The administrators are rude and disrespectful, saying that guests’ problems are not their problems and that they will not solve them. We paid around €600 for a room, and they gave us one that smelled of tobacco. We had to stay there for three days with a horrible tobacco smell, even though we paid more than €150 per night. The staff on the first day at least tried to do something, but the manager named Boussad was openly rude and made no attempt to address the issue. He clearly didn’t and still doesn’t care. Absolutely terrible service. I also want to warn that the hotel is located on a square full of people, so it’s impossible to sleep at night. On top of that, the hotel reeks of urine, since people relieve themselves right at the hotel doors. I strongly advise against staying at this hotel.

Low quality accommodation at cheap price

The code for the door was an issue as the receptionist did not explain that the door code was not the same for the front door as the room. We couldn't get our bags and there was no one at reception. The code for the door was different and it would have been great if this has been explained to us. The receptionist said the door codes were the same so we were locked out.

Clean, well located There is a bar at the ground floor... For going out: perfect. For sleeping: not suitable. 🙂

Nice staff, very helpful and without a doubt great service on going beyond their job.